Director of Client Relations

Holt Automotive Recruitment Ltd; Hampton; Vor Ort; GBP 86.000 - 105.000; Vollzeit

Zusammenfassung

Holt Automotive Recruitment Ltd is recruiting a Client Relationship Director for a leading fleet management business. As a statutory board member, you will influence governance and strategic direction while leading the Client Management function.

You will lead and develop Client Relationship Managers, retain and grow key accounts, oversee profitability and contract performance, and contribute to board decisions while driving service improvements across departments.

Qualifikationen

• Proven leadership of a client management function within a complex B2B service business.
• Experience managing high-value contracts and senior client relationships.
• Strong record of retention, renewals and account development.
• Commercial judgement, negotiation skills and the credibility to operate at board level.
• Experience developing teams and improving customer service and operational performance.
• Fleet management, vehicle leasing or related sector experience would be particularly relevant.

Aufgaben

• Lead and develop Client Relationship Managers and the Head of Customer Service and Business Improvement.
• Retain and grow existing accounts through strong relationships, renewals and commercial negotiations.
• Oversee client profitability, contract performance and relationship risk.
• Resolve major escalations and drive service improvements across departments.
• Ensure clients receive proactive advice on fleet strategy, whole-life costs and sustainability.
• Oversee contract mobilisation and support tenders and client presentations.
• Contribute to board decisions, balancing client needs with commercial, operational and risk considerations.

Jobbeschreibung

Salary: £95,000 basic + bonus of up to 20% (£19,000) + £989 car allowance

Statutory Board Appointment | Reporting to the Managing Director

Are you an experienced client management leader ready to influence business strategy at board level?

I’m recruiting a Client Relationship Director for an established fleet management business. As a statutory board member, you’ll contribute to company governance and strategic direction while leading the Client Management function.

The opportunity

• Bonus of up to 20% of basic salary.
• Statutory board membership with influence over company strategy.
• Leadership of an established client management team.

The role of Client Relationship Director

• Lead and develop Client Relationship Managers and the Head of Customer Service and Business Improvement.
• Retain and grow existing accounts through strong relationships, renewals and commercial negotiations.
• Oversee client profitability, contract performance and relationship risk.
• Resolve major escalations and drive service improvements across departments.
• Ensure clients receive proactive advice on fleet strategy, whole-life costs and sustainability.
• Oversee contract mobilisation and support tenders and client presentations.
• Contribute to board decisions, balancing client needs with commercial, operational and risk considerations.

What the ideal Client Relationship Director would need

• Proven leadership of a client management function within a complex B2B service business.
• Experience managing high-value contracts and senior client relationships.
• A strong record of retention, renewals and account development.
• Commercial judgement, negotiation skills and the credibility to operate at board level.
• Experience developing teams and improving customer service and operational performance.
• Fleet management, vehicle leasing or related sector experience would be particularly relevant.

This opportunity could suit a Client Services Director, Account Management Director or accomplished Head of Client Management ready for broader responsibility.

A chance to lead the client strategy and help shape the future of the business as a statutory board member.