Client Relationship Director

Holt Recruitment Ltd; City Of London; On-site; GBP 95,000 - 125,000; Full time

Job summary

Holt Recruitment Ltd is seeking an experienced Client Relationship Director for a fleet management business based near Hampton, Middlesex. You will lead client services, protect and grow strategic accounts, manage senior relationships, and drive service improvements while contributing to board-level strategy.

The role combines client leadership with a statutory board appointment, offering a total package up to £125,000 with a basic £95,000 and a car allowance, plus a performance bonus.

Qualifications

• Proven leadership of client management teams within a complex B2B service business.
• Success retaining and developing high-value client accounts.
• Strong contract negotiation and commercial management experience.
• Confidence engaging with executive and board-level stakeholders.
• A track record of coaching teams and delivering service improvements.
• Fleet management, leasing, contract hire or related sector experience would be particularly relevant.

Responsibilities

• Lead and develop Client Relationship Managers and the Head of Customer Service and Business Improvement.
• Protect and grow strategic accounts, overseeing renewals and commercial negotiations.
• Monitor client profitability, contract performance and retention risk.
• Manage senior client relationships and resolve significant escalations.
• Drive improvements in customer experience, reporting and service delivery.
• Oversee contract mobilisation and the introduction of additional services.
• Ensure proactive fleet consultancy covering costs, efficiency, vehicle strategy and sustainability.

Skills

Leadership

Client management

Contract negotiation

Executive engagement

Coaching teams

Job description

Client Relationship Director

Industry - Fleet Management / Vehicle Rental or Leasing

Hampton, Middlesex

95,000 basic + up to 19,000 bonus + car allowance

Statutory Board Appointment

An opportunity for an experienced Client Services Director, Account Management Director or Head of Client Management to lead the client function of an established fleet management business. Reporting to the Managing Director, you will take responsibility for client retention, account development and service performance while contributing to company strategy as a statutory board member.

The total package up to 125,000 per annum

• 95,000 annual basic salary.
• Bonus of up to 20% of basic salary.
• 989 monthly car allowance.
• Board-level influence over strategy and business improvement.

The role of Client Relationship Director

• Lead and develop Client Relationship Managers and the Head of Customer Service and Business Improvement.
• Protect and grow strategic accounts, overseeing renewals and commercial negotiations.
• Monitor client profitability, contract performance and retention risk.
• Manage senior client relationships and resolve significant escalations.
• Drive improvements in customer experience, reporting and service delivery.
• Oversee contract mobilisation and the introduction of additional services.
• Ensure proactive fleet consultancy covering costs, efficiency, vehicle strategy and sustainability.

What the ideal Client Relationship Director would need

• Proven leadership of client management teams within a complex B2B service business.
• Success retaining and developing high-value client accounts.
• Strong contract negotiation and commercial management experience.
• Confidence engaging with executive and board-level stakeholders.
• A track record of coaching teams and delivering service improvements.
• Fleet management, leasing, contract hire or related sector experience would be particularly relevant.

An opportunity to combine client leadership with a statutory board appointment and real influence over business direction.