Client Relationship Director

Halmer Group; Hampton; On-site; GBP 81,000 - 109,000; Full time

Benefits offered by this job

Office-based in Hampton

Performance bonus up to 20%

Company financial performance share 9%

Individual objectives share 11%

Job summary

Halmer Group in Hampton is seeking a Senior Client Relationship leader to own and grow a portfolio of approximately 50 client accounts. You will lead a team of five in Client Relationship Management and Customer Service, driving senior stakeholder engagement and high service standards.

The role demands a track record of managing senior client relationships in a complex B2B environment, with strong leadership, strategic thinking and excellent communication to influence at Director level.

Qualifications

• Extensive experience leading Client Relationship, Client Services or Account Management teams in a complex B2B services environment.
• Proven track record developing and managing established teams.
• Experience managing senior-level client relationships and key accounts.
• Excellent stakeholder management with Director-level interaction.
• Strong commercial awareness and focus on long-term client value.
• Strategic mindset with hands-on client engagement.
• Ability to build credibility with internal and external stakeholders.
• Excellent communication, influencing and relationship-building skills.

Responsibilities

• Lead and develop a team of five direct reports across Client Relationship Management and Customer Service.
• Oversee a portfolio of about 50 client accounts.
• Build credible relationships with senior client stakeholders.
• Act as senior escalation point for key client matters.
• Ensure high standards of client service and relationship management.
• Collaborate with senior management to support wider business objectives.
• Identify opportunities to strengthen existing client relationships.
• Monitor client performance, service delivery and satisfaction.
• Support development of the Client Relationship function with clear structure and accountability.
• Work with cross-functional teams to meet client expectations.

Skills

People leadership

Account management

Stakeholder management

Relationship building

Strategic thinking

Communication skills

Commercial awareness

Cross-functional collaboration

Job description

The role

• Lead, develop and support a team of five direct reports across Client Relationship Management and Customer Service.
• Take overall responsibility for a portfolio of approximately 50 client accounts.
• Build strong, credible relationships with senior client stakeholders.
• Act as a senior escalation point for key client matters.
• Ensure consistently high standards of client service and relationship management.
• Work closely with the senior management team to support wider business objectives.
• Identify opportunities to strengthen and develop existing client relationships.
• Monitor client performance, service delivery and satisfaction.
• Support the continued development of the Client Relationship function, ensuring clear structure, accountability and high performance.
• Work collaboratively across operational and commercial teams to ensure client expectations are understood and delivered.

Initial priorities

During the first 6–12 months, a key focus will be establishing strong relationships with:

• The immediate Client Relationship and Customer Service team.
• Senior contacts across the existing client portfolio.
• The wider senior management team.

The pace and scope of the wider priorities will depend partly on the successful individual’s existing industry knowledge and experience.

About you

We are open on sector background and are particularly interested in individuals who can demonstrate:

• Significant experience leading Client Relationship, Client Services or Account Management teams within a complex B2B service environment.
• Strong people leadership experience with responsibility for developing and managing established teams.
• Experience managing senior-level client relationships and key accounts.
• Excellent stakeholder management skills with the confidence to operate at Director and senior leadership level.
• Strong commercial awareness and the ability to understand the wider value and importance of long-term client relationships.
• A strategic approach combined with the willingness to remain close to clients and day-to-day relationship activity.
• The ability to build credibility quickly with both internal and external stakeholders.
• Excellent communication, influencing and relationship-building skills.

Previous experience within automotive, fleet or a related industry would be beneficial but is not essential.

Package

• Salary: £95,000 depending on experience.
• Performance-related bonus of up to 20%.
• 9% linked to company financial performance.
• 11% linked to individual objectives.
• Hampton-based.
• Expected to be office-based five days per week, with occasional home working.
• Senior leadership opportunity with responsibility for an established client portfolio and team.

This is an excellent opportunity for an experienced client relationship leader looking to take ownership of a significant B2B client portfolio and play an influential role within the wider senior leadership structure.