Client Relationship Director

Perfect Placement UK Ltd; Teddington; On-site; GBP 80,000 - 95,000; Full time

Benefits offered by this job

Company car

Bonus scheme

Private medical care

Pension contributions

Generous holiday

Annual salary reviews

Job summary

Perfect Placement UK Ltd in West London is seeking an experienced Client Relationship Director to lead our client management function within a leading automotive fleet management company. This strategic role focuses on maintaining key client relationships and driving business growth.

You will lead a team, develop strategic plans, oversee contracts, and identify opportunities for service enhancement. The position offers a strong blend of leadership, negotiation, and analytics in a dynamic

Qualifications

• Extensive experience leading client management in a complex B2B environment.
• Proven ability to manage senior and executive relationships.
• Strong commercial acumen with negotiation and stakeholder engagement.
• Track record of contract retention and business growth.

Responsibilities

• Lead and develop the client management team to high performance.
• Cultivate long-term relationships with strategic clients and ensure satisfaction.
• Develop and execute strategic account plans for growth and delivery.
• Oversee contract mobilisation and manage existing fleet accounts.
• Identify new service opportunities, extensions and improvements.
• Monitor data and reporting to support decision-making and service enhancements.

Skills

Client management

Stakeholder engagement

Negotiation

Leadership

Business growth

Data analysis

Microsoft Office

Tools

CRM systems

Reporting tools

Job description

We are representing a leading automotive fleet management company seeking a highly experienced Client Relationship Director to join their team in West London. This is a strategic leadership role, offering the opportunity to significantly influence client account management and drive business growth within a dynamic environment. The successful Client Relationship Director will be responsible for maintaining and expanding key client relationships, ensuring service excellence, and leading a team dedicated to client success.

Benefits of this Client Relationship Director role:

• Up to £95,000 basic salary, with a bonus structure of 20% of the basic salary performance-related
• Company car benefit with flexible options including lease, rental or cash allowance
• Generous holiday entitlement starting at 25 days, rising to 32 days based on service
• Up to 4% pension contributions matched by the company
• Access to private medical care, life assurance, income protection, and additional benefits after probation
• Clear career development pathways and annual salary reviews

Duties as a Client Relationship Director:

• Lead and develop the client management team to ensure high performance and customer focus
• Cultivate and strengthen long-term relationships with strategic clients, prioritising client satisfaction and retention
• Develop and execute strategic plans for account growth and service delivery improvements
• Oversee contract mobilisation and manage existing accounts within the fleet management sector
• Conduct regular reviews to identify new service opportunities, contract extensions, and improvements
• Monitor management information to support informed decision-making and service enhancements
• Collaborate across departments to resolve service issues and enhance overall client experience
• Support business development activities, including tendering and transition management

Requirements:

• Extensive experience leading client management functions within a complex B2B environment
• Proven success in managing senior and executive-level relationships
• Strong commercial acumen with excellent negotiation skills and stakeholder engagement
• Demonstrable track record of contract retention, renewals, and contributing to business growth
• Leadership experience, including coaching, mentoring, and performance management
• Analytical mindset with the ability to interpret data, identify trends, and implement improvements
• Resilience under pressure to handle complex priorities confidently
• Proficient in Microsoft Office and familiar with client management systems and reporting tools