Director of Account Management

JR United Kingdom; City Of London; On-site; GBP 70,000 - 120,000; Full time

Job summary

A leading organization in the finance sector is seeking a Director of Account Management to manage high-value clients across cryptocurrency and traditional finance sectors. The role involves building and leading teams, developing strategies for client retention and revenue growth, and providing exceptional service. Candidates should have extensive experience in account management and a proven track record in leadership within the financial services industry.

Qualifications

• 8+ years of experience in account management or sales within financial services.
• Proven track record in building and leading high-performing teams.
• Entrepreneurial mindset and adaptability in a fast-paced environment.

Responsibilities

• Lead and scale a team of Account Managers serving high-value clients.
• Develop strategies to maximize client revenue and retention.
• Monitor key metrics such as trading volume and client engagement.

Skills

Account Management

Sales

Leadership

Relationship Management

Market Analysis

Job description

Social network you want to login/join with:

Director of Account Management, london (city of london)

col-narrow-left

Client:

MCG Talent

Location:

london (city of london), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

col-wide

Job Description:

Our client, a forward-thinking organization operating across cryptocurrency, traditional finance (TradFi), and classic financial services, is seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and expand their VIP Account Management function.

This role will focus on building and leading a team of Account Managers to deliver exceptional, personalized service to high-value clients, fostering strong relationships to drive satisfaction, retention, and revenue growth.

Responsibilities:

Leadership & Team Development

• Build, lead, and scale a high-performing team of Account Managers dedicated to serving high-value clients across crypto, TradFi, and classic FS sectors.
• Establish best practices, processes, and KPIs to ensure outstanding account management and client service.
• Provide coaching and mentorship to Account Managers, empowering them with the skills, strategies, and insights needed to strengthen client relationships.

Client Management & Business Growth

• Develop and implement regional strategies to maximize client revenue, retention, trading activity, and assets under management (AUM) in crypto, traditional, and financial services markets.
• Deliver white-glove service to top-tier clients through proactive engagement, market insights, and tailored support.
• Identify and drive cross-sell and upsell opportunities to enhance product and service adoption among high-value clients.
• Build robust referral networks to expand business through existing client relationships.
• Act as the primary regional representative, aligning business strategies with market trends and client needs across diverse financial sectors.
• Develop deep market intelligence and competitive insights to uncover new growth opportunities in crypto, TradFi, and FS.
• Collaborate with internal teams (Product, Legal/Compliance, Operations) to advocate for client needs and market-driven solutions.

Data-Driven Performance Management

• Monitor and optimize key metrics such as trading volume, frequency, AUM, and client engagement across financial platforms.
• Analyze account performance data to identify trends, opportunities, and areas for improvement.
• Own regional business performance, setting and achieving ambitious KPIs.

Requirements:

• 8+ years of experience in account management, sales, or relationship management within cryptocurrency, traditional finance, fintech, or classic financial services.
• Proven track record of building and leading high-performing teams, with strong skills in hiring, coaching, and talent development.
• Entrepreneurial mindset with a proactive approach to problem-solving and adaptability in a dynamic, fast-paced environment.
• Knowledge of crypto trading, market dynamics, traditional financial instruments, or retail trading behaviors is a plus.