Account Management Director

Talos; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in digital asset markets is seeking an Account Management Director in London. The role involves managing client relationships, overseeing account management strategies, and collaborating with internal teams to enhance client satisfaction and drive business growth. Ideal candidates will have extensive experience in account management and a strong understanding of capital markets.

Benefits

Monthly wellness credit

Paid lunches

Monthly fitness and evening socials

Annual offsite events

Qualifications

• 7+ years experience in account management or a similar, client-facing role.
• Traditional capital markets experience required.
• Experience with electronic trading solutions.

Responsibilities

• Implement account management strategy using qualitative and quantitative approaches.
• Manage post-contract journey of clients.
• Collaborate with sales, product, and engineering teams.

Skills

Client relationship management

Communication skills

Analytical skills

Job description

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Talos: Institutional Fabric for Digital Asset Markets

Founded in 2018, Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem.

We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.

We’re Hiring: Account Management Director

As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.

Responsibilities and Duties

• Effectively implement our account management strategy combining qualitative and quantitative approaches
• Maintain revenue forecast with objectives of cross-selling and up-selling
• Manage and own post-contract journey of existing and new Talos clients
• Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
• Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
• Monitor and improve overall health of our client base
  
  

Qualifications

• 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
• Traditional capital markets experience required
• Experience with electronic trading solutions
• Experience working with clients to solve technological trading challenges
• An understanding of digital assets
• Strong verbal and written communication skills
  
  

Benefits

You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.

Get In Touch!

Sounds compelling? We’d love to hear from you. Contact us directly. Read our privacy policy here.

Also, check out other open positions listed on our website.

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

Talos Trading

[e-mail]

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

To protect the interests of all parties, Talos Trading, LLC and its affiliates (“Talos”) strongly discourage submission of unsolicited resumes from any source other than directly from a candidate.

Talos will NOT pay fees, commissions or compensation of any kind (“Fees”) for any placement or hire resulting from the receipt of an unsolicited resume. Talos will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees and Talos reserves the right to contact, interview, and hire the candidate directly.

Agencies, search firms, recruitment firms and similar organizations (“Agencies”) must obtain advance written approval from Talos’s internal recruiting team to submit resumes, AND must sign a valid fully executed placement agreement with Talos in order to be eligible to receive any Fees from Talos. Talos will not pay a Fee to any Agency that does not have such agreement in place. By submitting a resume without a signed agreement, you acknowledge and accept these terms.

Talos Trading, [e-mail]

By submitting your application and pursuing job candidacy, you consent to the processing of your personal information in connection with our Applicant & Employee Privacy Notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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