Director of Account Management

Space Executive; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A fast-growing financial services provider seeks a strategic leader for a leadership role overseeing a Relationship Management team. This position entails shaping best practices for client service and growth while collaborating across various teams. Ideal candidates will have proven experience in B2B financial services and possess strong leadership and communication skills.

Qualifications

• Proven leadership experience in B2B financial services or related sector.
• Strong strategic thinker with a proactive approach.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and coach a high-performing Relationship Management team.
• Drive the strategic direction of the client management function.
• Collaborate with cross-functional teams for seamless customer journeys.

Skills

Leadership

B2B Financial Services

Communication

Commercial Acumen

Customer-Centric Mindset

Strategic Thinking

Operational Excellence

Job description

Company Overview:

Our client is a fast-growing, innovative financial services provider, specialising in helping businesses streamline their payments, currency management, and broader financial operations. Their mission is to deliver smart, accessible solutions that empower businesses to operate more efficiently and expand globally. With a strong focus on customer-centricity and technology-driven innovation, they work with a wide range of companies across multiple sectors.

Role Summary:

This is a leadership role overseeing a team of three Sales Managers and a wider group of ten indirect reports. You will have full autonomy to shape and implement best practices across the account management function, ensuring excellent client service, retention, and growth. This is an exciting opportunity for a strategic leader to make a tangible impact in a dynamic, fast-paced environment.

Roles & Responsibilities:

• Lead, develop, and coach a high-performing Relationship Management team, including direct leadership of Sales Managers and oversight of a wider group of Account Managers.
• Own and drive the strategic direction of the client management function, implementing best-in-class processes to enhance customer satisfaction, retention, and growth.
• Collaborate closely with cross-functional teams including Sales, Product, and Marketing to ensure seamless customer journeys and identify growth opportunities.
• Set and monitor KPIs, fostering a results-driven culture while continuously seeking areas for improvement and innovation within the account management strategy.

About You:

• Proven leadership experience within B2B financial services, payments, FinTech, or a related sector, ideally managing multi-layered teams.
• A strategic thinker who combines a customer-first mindset with a strong commercial acumen and a passion for operational excellence.
• Highly autonomous, proactive, and comfortable building and executing new processes, frameworks, and best practices from the ground up.
• Strong interpersonal and communication skills, with the ability to inspire, influence, and build relationships at all levels internally and externally.