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Director of Account Management

MCG Talent

London

On-site

GBP 100,000 - 120,000

Full time

4 days ago

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Job summary

A forward-thinking organization in London is seeking a Region Director of Account Management. This senior role involves building a team to deliver exceptional service to high-value clients in the cryptocurrency and finance sectors. The successful candidate will develop strategies to enhance client relationships and drive revenue growth through effective management and innovative solutions.

Qualifications

8+ years in account management or related fields.
Proven track record in team leadership.
Knowledge of crypto and traditional finance.

Responsibilities

Lead and scale a high-performing team of Account Managers.
Develop strategies to maximize client revenue and retention.
Monitor performance metrics and optimize account management.

Skills

Leadership

Client Management

Sales

Team Development

Problem-Solving

Direct message the job poster from MCG Talent

Our client, a forward-thinking organization operating across cryptocurrency, traditional finance (TradFi), and classic financial services, is seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and expand their VIP Account Management function.

This role will focus on building and leading a team of Account Managers to deliver exceptional, personalized service to high-value clients, fostering strong relationships to drive satisfaction, retention, and revenue growth.

Responsibilities:

Leadership & Team Development

Build, lead, and scale a high-performing team of Account Managers dedicated to serving high-value clients across crypto, TradFi, and classic FS sectors.
Establish best practices, processes, and KPIs to ensure outstanding account management and client service.
Provide coaching and mentorship to Account Managers, empowering them with the skills, strategies, and insights needed to strengthen client relationships.

Client Management & Business Growth

Develop and implement regional strategies to maximize client revenue, retention, trading activity, and assets under management (AUM) in crypto, traditional, and financial services markets.
Deliver white-glove service to top-tier clients through proactive engagement, market insights, and tailored support.
Identify and drive cross-sell and upsell opportunities to enhance product and service adoption among high-value clients.
Build robust referral networks to expand business through existing client relationships.
Act as the primary regional representative, aligning business strategies with market trends and client needs across diverse financial sectors.
Develop deep market intelligence and competitive insights to uncover new growth opportunities in crypto, TradFi, and FS.
Collaborate with internal teams (Product, Legal/Compliance, Operations) to advocate for client needs and market-driven solutions.

Data-Driven Performance Management

Monitor and optimize key metrics such as trading volume, frequency, AUM, and client engagement across financial platforms.
Analyze account performance data to identify trends, opportunities, and areas for improvement.
Own regional business performance, setting and achieving ambitious KPIs.

Requirements:

8+ years of experience in account management, sales, or relationship management within cryptocurrency, traditional finance, fintech, or classic financial services.
Proven track record of building and leading high-performing teams, with strong skills in hiring, coaching, and talent development.
Entrepreneurial mindset with a proactive approach to problem-solving and adaptability in a dynamic, fast-paced environment.
Knowledge of crypto trading, market dynamics, traditional financial instruments, or retail trading behaviors is a plus.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
General Business and Business Development

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