Director, CRM Solution Consulting (UKI)

ServiceNow, Inc.; Staines-upon-Thames; On-site; GBP 140,000 - 190,000; Full time

Job summary

ServiceNow seeks a Director, UKI CRM Solution Consulting to lead the CRM pre-sales engine across the UK, Ireland and Scotland. You will manage first-line Solution Consulting managers and ICs, ensuring deals move with velocity and strong technical credibility.

You will own NNACV targets, forecast win rates, and align with CRM sales, value, and product teams. The role emphasizes POV-centric selling, AI-enabled demos, and developing a high-performing team, with travel as needed.

Qualifications

• 6+ years in a leadership role in Solution Consulting or similar pre-sales function.
• Experience leading distributed teams across UK/Ireland/Scotland.
• Track record of owning and delivering against ACV/NNACV targets.
• Working understanding of the CRM market and AI/automation trends.
• Ability to recruit, develop and retain technical leaders and ICs.

Responsibilities

• Own the UKI CRM NNACV targets and forecast deal readiness.
• Lead first-line Solution Consulting managers and ICs; remove blockers to deals.
• Coordinate with CRM sales, value, partner, and product counterparts to align efforts.
• Drive POV-centric selling and Forward Deployed Engineer model adoption.
• Develop and retain top technical talent across the region.

Skills

Leadership

Pre-sales leadership

Solution Consulting

CRM/NNACV ownership

POV-centric selling

AI tool fluency

Cross-functional collaboration

Executive stakeholder management

Education

Bachelor's degree in technical or business field

Tools

CRM platforms

POV frameworks

Job description

ServiceNow seeks a Director, UKI CRM Solution Consulting to lead the CRM pre-sales engine across the UK, Ireland and Scotland. You will manage first-line Solution Consulting managers and ICs, ensuring deals move with velocity and strong technical credibility.

You will own NNACV targets, forecast win rates, and align with CRM sales, value, and product teams. The role emphasizes POV-centric selling, AI-enabled demos, and developing a high-performing team, with travel as needed.