Director, CRM Sales

ServiceNow; Staines-upon-Thames; On-site; GBP 110,000 - 160,000; Full time

Job summary

ServiceNow in the United Kingdom seeks a Director, CRM Sales to lead a rapid expansion of our CRM-focused product lines in the Central region. You will build, coach and develop a high-performing team of Sales Executives across the evolving product portfolio, driving revenue and customer adoption in new markets.

The ideal candidate has a strong SaaS sales background, proven leadership, and the ability to partner with Field Sales, Solutions Consulting and Marketing to execute a winning

Qualifications

• Experience in leveraging AI in work processes, decision-making, or related tooling.
• Track record of new business sales success for CRM solutions at C‑level.
• CRM SaaS experience essential; PaaS experience preferred.
• 4+ years as a sales leader with CRM sales executive experience.
• Direct sales and sales overlay experience.
• Strong collaboration across multiple teams.
• Strong recruiting, coaching and management of sales teams.
• Strategic, analytical and financial planning skills to meet quotas.
• Excellent planning and organizational abilities.
• Public speaking and presenting to large audiences.
• Experience using social media to enhance the ServiceNow brand.
• Experience driving sales processes and collaborating with Sales Operations.
• Experience with one or more product portfolios is a plus.
• Ability to build long-term strategic relationships.
• Ability to adapt in a changing environment.
• Strong business and financial acumen.
• Fluency in English; regional travel; offices in London and Staines.

Responsibilities

• Lead a team of CRM Account Executives to drive rapid new business growth in the Central region.
• Build and drive sales strategy with Field Sales, Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels, and Sales Operations.
• Act as the central conduit to Global BUs and Field Sales Leadership.
• Engage in territory planning, relationship development and opportunity development to drive revenue.
• Recruit, coach and mentor team members to drive excellence.
• Develop territories and quotas and communicate expectations within the team.
• Manage and report forecast and pipeline to the business locally, in EMEA and with Global units.
• Achieve annual sales goals quarterly and annually.
• Build relationships with Solution Consulting, Product Development, Customer Outcomes, Partners and the executive team.

Skills

CRM SaaS sales

Sales leadership

Public speaking

Strategic thinking

Financial planning

English fluency

Team coaching

Territory planning

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director, CRM Sales is responsible for leading a rapid expansion of ServiceNow’s CRM focused product lines in the Central region. This will be achieved through building, leading, mentoring, coaching and developing the team of Sales Executives across ServiceNow’s evolving product portfolio. As a Director, CRM Sales you will lead transformational shifts to create business value for our customers. The ideal candidate must have deep experience in SaaS sales and motivation to build a team to drive revenues and rapidly gain customers within new markets.

What you get to do in this role:

• Lead a team of CRM AccountExecutives to drive rapid new business sales growth in the Centralregion
• Build and drive sales strategy in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally, within EMEA and with Global business units
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Outcomes, Partner, Marketing and the ServiceNow executive team

Qualifications

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Extensive track record of new business sales success of CRM Solutionsincluding presentation and negotiation skills within industry and at C-Level
• CRM SaaS experience essential, experience of PaaS even better
• Deep and broad experience (4+ years)as a sales leader withprior success as an CRM Sales executive experience
• Prior experience in both direct sales and sales overlay capacities
• Strong collaborator across the disciplines mentioned above
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Experienced in planning and organization
• Experienced in public speaking and comfortable presenting to large audiences with credibility
• Track record in using social media to enhance the ServiceNow brand message
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Experience in one or many of the Product Portfolio outlined preferred but not essential
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Strong business and financial acumen
• Fluency in English,regional travel required with offices in London and Staines

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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