Director, CRM SaaS Growth & AI Sales

ServiceNow; Staines-upon-Thames; On-site; GBP 110,000 - 160,000; Full time

Job summary

ServiceNow in the United Kingdom seeks a Director, CRM Sales to lead a rapid expansion of our CRM-focused product lines in the Central region. You will build, coach and develop a high-performing team of Sales Executives across the evolving product portfolio, driving revenue and customer adoption in new markets.

The ideal candidate has a strong SaaS sales background, proven leadership, and the ability to partner with Field Sales, Solutions Consulting and Marketing to execute a winning

Qualifications

• Experience in leveraging AI in work processes, decision-making, or related tooling.
• Track record of new business sales success for CRM solutions at C‑level.
• CRM SaaS experience essential; PaaS experience preferred.
• 4+ years as a sales leader with CRM sales executive experience.
• Direct sales and sales overlay experience.
• Strong collaboration across multiple teams.
• Strong recruiting, coaching and management of sales teams.
• Strategic, analytical and financial planning skills to meet quotas.
• Excellent planning and organizational abilities.
• Public speaking and presenting to large audiences.
• Experience using social media to enhance the ServiceNow brand.
• Experience driving sales processes and collaborating with Sales Operations.
• Experience with one or more product portfolios is a plus.
• Ability to build long-term strategic relationships.
• Ability to adapt in a changing environment.
• Strong business and financial acumen.
• Fluency in English; regional travel; offices in London and Staines.

Responsibilities

• Lead a team of CRM Account Executives to drive rapid new business growth in the Central region.
• Build and drive sales strategy with Field Sales, Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels, and Sales Operations.
• Act as the central conduit to Global BUs and Field Sales Leadership.
• Engage in territory planning, relationship development and opportunity development to drive revenue.
• Recruit, coach and mentor team members to drive excellence.
• Develop territories and quotas and communicate expectations within the team.
• Manage and report forecast and pipeline to the business locally, in EMEA and with Global units.
• Achieve annual sales goals quarterly and annually.
• Build relationships with Solution Consulting, Product Development, Customer Outcomes, Partners and the executive team.

Skills

CRM SaaS sales

Sales leadership

Public speaking

Strategic thinking

Financial planning

English fluency

Team coaching

Territory planning

Job description

ServiceNow in the United Kingdom seeks a Director, CRM Sales to lead a rapid expansion of our CRM-focused product lines in the Central region. You will build, coach and develop a high-performing team of Sales Executives across the evolving product portfolio, driving revenue and customer adoption in new markets.

The ideal candidate has a strong SaaS sales background, proven leadership, and the ability to partner with Field Sales, Solutions Consulting and Marketing to execute a winning