Head of Digital Strategy & Planning

We are ROAST; Greater London; Hybrid; GBP 135,000 - 173,000; Full time

Job summary

We are ROAST in New York seeks an experienced Client Services Director to lead client relationships and drive revenue growth across a multi-channel portfolio. The role requires strong strategic thinking, commercial acumen, and the ability to challenge both internal teams and clients to deliver superior outcomes.

You will report to the US Managing Partner and own a portfolio of high-revenue accounts, ensuring client satisfaction, revenue expansion, operational excellence, and strategic delivery

Responsibilities

• Oversee high-value client relationships and multi-channel accounts.
• Drive account growth and revenue across the portfolio.
• Lead cross-disciplinary teams to deliver best-in-class marketing and media solutions.
• Influence internal teams and clients to achieve better outcomes.
• Report to the US Managing Partner and ensure strategic delivery across all services.

Job description

We are seeking an experienced, dynamic, and highly motivated Client Services Director to join our growing Client Services team in New York. This is a senior leadership role responsible for overseeing high-value client relationships, driving account growth, and leading cross-disciplinary teams to deliver best-in-class marketing and media solutions.

The ideal candidate is strategic, commercially minded, and confident in challenging both internal teams and clients to deliver better outcomes. You will be a strong communicator and leader, able to inspire teams, influence stakeholders, and drive measurable business results. A proactive mindset, curiosity, and the ability to thrive in a fast-paced agency environment are essential.

Reporting to the US Managing Partner, this role will take ownership of a portfolio of multi-channel, high-revenue accounts, ensuring client satisfaction, revenue growth, operational excellence, and strategic delivery across all services.