Digital Workplace Specialist – Onsite & AV Support

Leonardo; Yeovil; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Time to Recharge flexi-days

Pension up to 15%

Mental health support

Online learning access

Hybrid working

Referral bonus

Private healthcare

Dental cover

Job summary

Leonardo UK seeks a Workplace Specialist to support digital workplace services across an assigned hub, providing hands-on EUC and AV support, and liaising with third-party teams to ensure a unified frontline service. The role is site-based with occasional travel within the hub, and requires ITSM, ITIL, and AV expertise along with strong governance and incident-management skills.

You will help maintain site-based infrastructure, assist with DS projects, and ensure JML processes and asset

Qualifications

• Experience supporting End User Computing (EUC) solutions, including AV technologies.
• Knowledge of on-premise software, tooling, and infrastructure support.
• Ability to assess business requests and translate them into appropriate technical actions.
• Experience supporting frontline services such as tech bars, VIP support, and specialist tooling.
• Familiarity with IT service management processes and governance controls.
• Experience using ITSM tools such as ServiceNow (SNOW).
• Ability to communicate technical guidance clearly to non-technical users.
• Strong organisational and coordination skills for assets, logistics, and resource supply.
• Demonstrable experience supporting digital workplace or EUC environments.
• Experience working in site-based or hub-based IT service operations.
• ITIL 4 Foundation certification.
• CompTIA A+ certification.
• M365 Modern Desktop knowledge or certification.
• Experience supporting AV solutions and specialist site-based infrastructure.
• Experience contributing to budget tracking, forecasting, and IBP inputs.

Responsibilities

• Support business escalations for digital workplace services across the assigned hub.
• Provide support for on-premise tooling, software, and infrastructure, identifying gaps and recommending improvements.
• Offer guidance and best-practice advice to the business on IT facilities, services, processes, and EUC usage.
• Support end-user computing environments including AV and specialist site-based infrastructure.
• Work collaboratively with third-party support teams to deliver a single, cohesive frontline service.
• Support the onsite delivery of DS operational and BAU projects to ensure business benefits are realised.
• Assess business requests and ensure they are correctly authorised, prioritised, and assigned.
• Approve the supply of end-user computing facilities where authorised, appropriate, and justified.
• Ensure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub.
• Coordinate the supply of IT resources, including asset allocation and logistics.
• Manage local stock and logistics across hub and satellite sites.
• Support events, Sev0, and major incidents as required.
• Manage incidents and service requests related to infrastructure and services within hub scope.
• Provide support and guidance for new site-or hub-based service demand.
• Support hub-specific software maintenance, deployment, packaging, and support.
• Provide cross-site support across all locations within hub scope.
• Support Hardware Asset Management (HAM) activities.
• Support BCP testing and exercises, including silver command participation.
• Support CE+ compliance activities related to the hub.

Skills

EUC support

AV tech

ServiceNow

ITIL 4

CompTIA A+

M365 Desktop

Budget forecasting

Stakeholder engagement

Tools

ServiceNow

Job description

Leonardo UK seeks a Workplace Specialist to support digital workplace services across an assigned hub, providing hands-on EUC and AV support, and liaising with third-party teams to ensure a unified frontline service. The role is site-based with occasional travel within the hub, and requires ITSM, ITIL, and AV expertise along with strong governance and incident-management skills.

You will help maintain site-based infrastructure, assist with DS projects, and ensure JML processes and asset