Senior Deskside Support Specialist | IT & AV

BCLP; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

BCLP in London seeks a Senior Analyst, Deskside Support to join a dynamic Technology team. You will provide high-quality hardware and workplace tech support, act as escalation point, mentor juniors, and drive improvements across processes and documentation to enhance user experience.

The role covers on-site deskside support, AV systems, and global collaboration tools, with a focus on timely resolution and professional service for a demanding client base.

Qualifications

• Minimum five years' technology hardware and workplace support experience within a global professional services environment.
• Law firm experience would be advantageous.
• A degree in a technology-related discipline and relevant technical certifications would be beneficial.
• Experience with laptops, mobile devices, meeting room tech and audio-visual equipment.
• Knowledge of network connectivity and TCP/IP troubleshooting.
• Experience with Intune, AD, Exchange, Microsoft 365 Admin Centre and DHCP.
• Strong written communication and documentation skills.

Responsibilities

• Provide high-quality, customer-focused end-user hardware and workplace technology support.
• Serve as escalation point within the Deskside Support Team and mentor juniors.
• Deliver onsite deskside support including installations, moves and hardware provisioning.
• Support AV and meeting room tech for firm-wide events, both in person and remotely.
• Identify incidents, prioritise requests and ensure timely resolution with documentation.
• Build relationships with stakeholders to understand business needs and improve user experience.

Skills

End-user support

Hardware support

AV systems

TCP/IP troubleshooting

MS Intune

Active Directory

Exchange / O365

Microsoft 365 Admin Centre

DHCP

Communication skills

Mentoring

Education

Technology degree

Technical certifications

Tools

Intune

Active Directory

Exchange / O365

Microsoft 365 Admin Centre

DHCP

Logitech video devices

Polycom / Zoom

Teams / Zoom Admin

Job description

BCLP in London seeks a Senior Analyst, Deskside Support to join a dynamic Technology team. You will provide high-quality hardware and workplace tech support, act as escalation point, mentor juniors, and drive improvements across processes and documentation to enhance user experience.

The role covers on-site deskside support, AV systems, and global collaboration tools, with a focus on timely resolution and professional service for a demanding client base.