Onsite Digital Workplace & EUC Specialist

Leonardo UK Ltd; Yeovil; On-site; GBP 48,000 - 70,000; Full time

Job summary

Leonardo UK Ltd in Yeovil seeks a Workplace Specialist to support digital workplace services across the hub, delivering hands-on support for EUC, AV, and on-premise infrastructure. You will work with third-party teams to ensure frontline service quality and contribute to DS projects onsite.

The role requires strong ITSM governance knowledge, experience with AV and on-site facilities, and the ability to coordinate resources across multiple locations within the hub.

Qualifications

• Experience supporting End User Computing (EUC) across on-site environments.
• Strong knowledge of AV technologies and site-based infrastructure.
• Familiarity with ITSM processes and governance controls.

Responsibilities

• Support business escalations for digital workplace services across the assigned hub.
• Provide support for on-premise tooling, software, and infrastructure, identifying gaps and recommending improvements.
• Offer guidance and best-practice advice to the business on IT facilities, services, processes, and EUC usage.
• Support end-user computing environments including AV and specialist site-based infrastructure (e.g. rig machinery).
• Work collaboratively with third-party support teams to deliver a single, cohesive frontline service.
• Support the onsite delivery of DS operational and BAU projects to ensure business benefits are realised.
• Assess business requests and ensure they are correctly authorised, prioritised, and assigned.
• Approve the supply of end-user computing facilities where authorised, appropriate, and justified.
• Ensure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub.
• Coordinate the supply of IT resources, including asset allocation and logistics.
• Manage local stock and logistics across hub and satellite sites.
• Support events, Sev0, and major incidents as required.
• Manage incidents and service requests related to infrastructure and services within hub scope.
• Provide support and guidance for new site-or hub-based service demand.
• Support hub-specific software maintenance, deployment, packaging, and support.
• Provide cross-site support across all locations within hub scope.
• Support Hardware Asset Management (HAM) activities.
• Support BCP testing and exercises, including silver command participation.
• Support CE+ compliance activities related to the hub.

Skills

EUC support

AV technology

ITIL 4 Foundation

ServiceNow

IT governance

Education

ITIL 4 Foundation

CompTIA A+

M365 Modern Desktop

Tools

ServiceNow

Job description

Leonardo UK Ltd in Yeovil seeks a Workplace Specialist to support digital workplace services across the hub, delivering hands-on support for EUC, AV, and on-premise infrastructure. You will work with third-party teams to ensure frontline service quality and contribute to DS projects onsite.

The role requires strong ITSM governance knowledge, experience with AV and on-site facilities, and the ability to coordinate resources across multiple locations within the hub.