Digital Workplace Lead: Shape IT Experience

La Fosse; Kings Langley; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Supportive culture

Impactful role

Job summary

A leading technology firm in Kings Langley is seeking a Digital Workplace Support Team Lead. In this role, you will manage a team dedicated to providing exceptional end-user IT support, ensuring technology works seamlessly, and driving improvements. Ideal candidates will have experience in desktop support and a strong technical background in various systems. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience leading a desktop or digital workplace support team.
• Able to explain technical matters in simple terms.
• Background in Windows 10/11, Office 365, networking, and hardware support.
• Bonus points for Mac OS and mobile device management experience.
• Knowledge of patching tools and ITIL practices.
• Proactive in making improvements to processes.

Responsibilities

• Lead and inspire a Digital Workplace Support Team.
• Ensure all tech works seamlessly for end users.
• Drive upgrades and improvements in device management.
• Collaborate with Service Desk and Tech teams.
• Provide technical expertise as needed.
• Train and mentor team members.

Skills

Leadership

Communication

Windows 10/11 support

Office 365 support

Networking

Hardware support

Mac OS knowledge

AV systems understanding

Mobile device management

Proactive mindset

Tools

SCCM

JAMF

VMware

Job description

A leading technology firm in Kings Langley is seeking a Digital Workplace Support Team Lead. In this role, you will manage a team dedicated to providing exceptional end-user IT support, ensuring technology works seamlessly, and driving improvements. Ideal candidates will have experience in desktop support and a strong technical background in various systems. This position offers a dynamic work environment with opportunities for professional growth.