Digital Workplace Team Lead

La Fosse; Kings Langley; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Supportive culture

Impactful role

Job summary

A leading technology firm in Kings Langley is seeking a Digital Workplace Support Team Lead. In this role, you will manage a team dedicated to providing exceptional end-user IT support, ensuring technology works seamlessly, and driving improvements. Ideal candidates will have experience in desktop support and a strong technical background in various systems. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience leading a desktop or digital workplace support team.
• Able to explain technical matters in simple terms.
• Background in Windows 10/11, Office 365, networking, and hardware support.
• Bonus points for Mac OS and mobile device management experience.
• Knowledge of patching tools and ITIL practices.
• Proactive in making improvements to processes.

Responsibilities

• Lead and inspire a Digital Workplace Support Team.
• Ensure all tech works seamlessly for end users.
• Drive upgrades and improvements in device management.
• Collaborate with Service Desk and Tech teams.
• Provide technical expertise as needed.
• Train and mentor team members.

Skills

Leadership

Communication

Windows 10/11 support

Office 365 support

Networking

Hardware support

Mac OS knowledge

AV systems understanding

Mobile device management

Proactive mindset

Tools

SCCM

JAMF

VMware

Job description

Overview

We’re looking for a hands-on Digital Workplace Support Team Lead to take charge of the end-user IT support function. You’ll manage a talented team that keeps people connected, productive, and supported.

Responsibilities

• Leading and inspiring a Digital Workplace Support Team to deliver an exceptional end-user experience.
• Ensuring laptops, mobiles, collaboration tools, and meeting room tech all just work when people need them.
• Driving upgrades, patching, and improvements across desktop and device management platforms.
• Partnering with Service Desk and wider Tech teams to boost first-time fix rates and streamline processes.
• Rolling up your sleeves to provide technical expertise when it matters most.
• Training, mentoring, and sharing knowledge to build a stronger, smarter team.

Experience

• Experience leading a desktop or digital workplace support team.
• Great communication skills—able to explain technical stuff in plain English.
• Strong background in Windows 10/11, Office 365, networking, and hardware support.
• Bonus points for Mac OS, Apple devices, AV systems, and mobile device management (iOS/Android).
• Knowledge of patching tools (SCCM, JAMF, VMware) and ITIL practices.
• A proactive mindset—you spot opportunities to make things smoother, faster, and better.

Why you’ll love it here

• Impact: You’ll shape how the whole business experiences IT.
• Variety: From laptops to AV systems, no two days are the same.
• Growth: A chance to develop your leadership skills and expand your technical expertise.
• Culture: A supportive, collaborative tech team where your ideas are valued.

Note: If you’re ready to lead a team, solve problems that matter, and keep the digital workplace running at its best — apply now to help build the workplace of the future.