Digital UX Strategy Lead

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Salary up to £70k

Annual bonus up to 25%

Pension scheme 20%

28 days annual leave

Family friendly policy

Private medical insurance

Gym membership stipend

Employee discounts

Job summary

NFU Mutual is seeking a Digital User Experience Manager to lead our digital UX strategy and roadmap, spanning website, online accounts, self-service journeys and digital communications. You will own the design system, accessibility governance and how we measure and optimise the digital customer experience.

You'll collaborate with Customer Experience, Marketing, Distribution and Technology to connect journeys across channels, manage suppliers and budgets, and grow in-house UX capability.

Qualifications

• Proven experience leading digital user experience strategy and optimisation in complex environments.
• Expert knowledge of user-centred design principles and digital best practice.
• Strong ability to translate customer needs and business priorities into intuitive experiences.
• Experience designing web and mobile journeys and producing journey maps, IA, wireframes and prototypes.

Responsibilities

• Lead and shape NFU Mutual's digital user experience strategy and roadmap.
• Own and govern the digital design system and accessibility governance.
• Measure and optimise the digital customer experience using analytics and user testing.
• Lead vendor management and develop in-house UX capability within the Digital team.

Skills

Digital leadership

User experience strategy

Figma expert

Design systems

Web/mobile journeys

Tools

Figma

Job description

NFU Mutual is seeking a Digital User Experience Manager to lead our digital UX strategy and roadmap, spanning website, online accounts, self-service journeys and digital communications. You will own the design system, accessibility governance and how we measure and optimise the digital customer experience.

You'll collaborate with Customer Experience, Marketing, Distribution and Technology to connect journeys across channels, manage suppliers and budgets, and grow in-house UX capability.