Digital UX Strategy Lead — Hybrid Role

The National Farmers Union Mutual Insurance Society Limited; Stratford-upon-Avon; Hybrid; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Annual bonus up to 25%

Pension plan up to 20%

Private medical insurance

Health and wellbeing plan

Gym membership allowance

Life Assurance 4x salary

Employee discounts

Mentoring opportunities

Job summary

NFU Mutual is seeking a Digital User Experience Manager to lead the digital UX strategy across our growing digital estate. You will own the design system, accessibility governance and measurement of the digital customer journey.

You’ll work with CX, Marketing, Distribution and Technology to connect digital journeys with the personal service customers receive elsewhere. You’ll lead and develop specialist UX capability, manage suppliers and budgets, and help NFU Mutual build in-house expertise as

Qualifications

• Proven experience leading digital UX strategy in complex environments.
• Expert knowledge of user centered design principles and best practice.
• Expert Figma capability, including enterprise design systems and prototyping.
• Experience designing web/mobile journeys and producing journey maps.

Responsibilities

• Lead and shape NFU Mutual's digital UX strategy and experiences.
• Own the digital design system and accessibility governance.
• Measure and optimise the digital customer experience with data.
• Collaborate with CX, Marketing, Distribution and Technology.
• Develop in-house UX capability and manage suppliers and budgets.

Skills

UX leadership

Figma

Design systems

Information architecture

Journey maps

Usability testing

Stakeholder management

Digital strategy

Job description

NFU Mutual is seeking a Digital User Experience Manager to lead the digital UX strategy across our growing digital estate. You will own the design system, accessibility governance and measurement of the digital customer journey.

You’ll work with CX, Marketing, Distribution and Technology to connect digital journeys with the personal service customers receive elsewhere. You’ll lead and develop specialist UX capability, manage suppliers and budgets, and help NFU Mutual build in-house expertise as