Digital User Experience Consultant

The National Farmers Union Mutual Insurance Society Limited; Stratford-upon-Avon; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Salary up to £55,000

Annual bonus up to 17.5%

Contributory pension scheme up to 20%

25 days annual leave + holidays

Family Friendly policy

Disability Confident Employer

Refer a Friend £500 bonus

Job summary

The National Farmers Union Mutual Insurance Society Limited is seeking a Digital User Experience Consultant to craft accessible, user‑centric experiences across web and mobile. You will transform customer insights into intuitive designs, wireframes and prototypes, and maintain reusable pattern libraries to ensure consistent, accessible experiences.

You’ll plan and conduct usability testing, review accessibility standards, and collaborate with product, delivery, and marketing teams to deliver

Qualifications

• Proven experience delivering user-centered design in regulated environments.
• Experience creating user flows, journey maps, information architecture, wireframes, interactive prototypes and interfaces.
• Advanced Figma skills, including component libraries and design systems.
• Experience planning user research and usability testing, translating findings into design improvements.
• Practical experience of WCAG accessibility standards and remediation.

Responsibilities

• Design and improve complex customer journeys across web and mobile.
• Map end-to-end journeys and create wireframes, prototypes and interfaces.
• Deliver and maintain reusable patterns that support accessible experiences.
• Plan user research and usability testing and implement improvements.
• Ensure designs meet accessibility, regulatory and governance standards.

Skills

User-centered design

Journey maps

Wireframes

Figma

Usability testing

Accessibility WCAG

Tools

Figma

Job description

Stratford upon Avon

Closing Date 20-Nov-2026

Digital User Experience Consultant Shape accessible digital experiences that make life easier for our valued customers Build specialist expertise with ongoing development and progression opportunities

Hybrid 80% homeworking and 20% from Tiddington Head Office, just outside Stratford Upon Avon

About the role

At NFU Mutual, digital is an increasingly important part of how our customers choose to interact with us. As our Digital User Experience Consultant, you will be a specialist practitioner who turns customer insight, user needs and business requirements into accessible, intuitive digital experiences that deliver customer and business value.

Working within our Digital team, you will design and improve complex customer journeys across web, mobile and future digital channels. You will map end to end journeys and create practical designs, from user flows and journey maps through to wireframes, prototypes and interface designs. You will also deliver and maintain reusable patterns and components that support consistent and accessible experiences.

You will plan user research, usability testing and prototype testing, then use the findings to recommend and deliver improvements. You will review digital accessibility, identify issues and support remediation. By monitoring customer behaviour, feedback and journey performance, you will prioritise opportunities that improve self service while complementing the personal support customers receive through our Agency Network and Mutual Direct.

You will provide user experience expertise throughout delivery, working with product, delivery, technology, insight, marketing and customer experience colleagues. You will clarify requirements, support implementation and assure that delivered solutions meet agreed design, accessibility, regulatory and governance standards.

This is a full time role based at our Tiddington Head Office, just outside Stratford Upon Avon, with 80% homeworking.

About you

You are a customer focused and forward thinking user experience professional who communicates clearly, builds effective stakeholder relationships and collaborates confidently across different disciplines. You can explain your design decisions, offer constructive challenge and work with others to turn insight into practical outcomes.

To join our team, you'll also bring

• Proven experience delivering user centred design and optimisation in complex, regulated environments, including self service and transactional customer journeys
• Experience creating user flows, journey maps, information architecture, wireframes, interactive prototypes and interface designs for web and mobile
• Advanced Figma skills, including creating and maintaining component libraries, prototypes and interface designs within an established design system
• Experience planning user research, usability testing and prototype testing, and translating findings into clear design improvements
• Practical experience of digital accessibility standards and testing, including WCAG, issue identification, remediation and compliance assurance

We value diversity and inclusion

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary - up to £55,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Mentoring opportunities to help you grow your career
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employ