UX/UI Lead

Experis Scotland; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Experis Scotland is seeking an experienced UX/UI Lead to drive the design and delivery of intuitive, accessible digital experiences across customer and internal platforms. This hands-on leadership role combines strategic design thinking with practical delivery, guiding research, discovery, visual design, prototyping, testing and implementation.

Working with product, technology, and business stakeholders, the successful candidate will facilitate workshops, influence stakeholders, and produce

Qualifications

• Minimum 5 years’ experience in a UX/UI design position.
• Degree or equivalent qualification in UX Design, Human-Computer Interaction, Digital Design, or a related discipline.
• Professional UX or usability certifications are advantageous.
• Experience with industry-standard design tools such as Figma, Adobe XD, Sketch, or similar.
• Strong understanding of interaction design, visual hierarchy, typography, colour theory, and responsive design principles.
• Experience designing accessible solutions and applying recognised accessibility standards.
• Knowledge of service design methodologies and end-to-end customer journey mapping.
• Experience conducting user research and usability testing activities.
• Ability to simplify complex business and technical processes into intuitive digital experiences.
• Familiarity with Agile delivery methodologies and product-led development environments.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Act as the UX/UI authority across multiple digital product initiatives.
• Facilitate discovery workshops, design reviews, and stakeholder engagement sessions.
• Manage and collaborate with third-party suppliers and delivery partners.
• Work closely with Product Owners, Business Analysts, Developers, and QA teams throughout the product lifecycle.
• Promote a user-centred design culture across the organisation.
• Lead user research activities to identify and understand customer and business needs.
• Develop user personas, journey maps, workflows, and service blueprints.
• Plan and conduct user interviews, usability testing, and feedback sessions.
• Design intuitive user journeys and interaction patterns that improve usability and customer satisfaction.
• Champion accessibility, inclusivity, and best-practice design standards throughout all digital products.
• Create visually engaging and consistent user interfaces across web and mobile platforms.
• Develop and maintain design systems, component libraries, and style guides.
• Partner with development teams to ensure designs are implemented effectively.
• Ensure interfaces are responsive, modern, and aligned with platform-specific requirements.

Skills

UX design

User research

Design systems

Figma

Adobe XD

Sketch

Accessibility

Service design

Usability testing

Agile

Stakeholder mgmt

Education

UX Design degree

HCI / Digital Design qualification

Job description

Our client is a large-scale transport and infrastructure organisation seeking an experienced UX/UI Lead to drive the design and delivery of intuitive, accessible, and engaging digital experiences across customer and internal technology platforms.

This is a hands-on leadership role that combines strategic design thinking with practical delivery. The successful candidate will lead user experience and interface design activities from research and discovery through to visual design, prototyping, testing, and implementation. Working closely with product, technology, and business stakeholders, they will ensure solutions balance user needs, business objectives, and technical considerations.

The role would suit someone who is comfortable facilitating workshops, influencing stakeholders, and producing high-quality design outputs within a fast-paced operational environment.

Key Responsibilities

• Act as the UX/UI authority across multiple digital product initiatives.
• Facilitate discovery workshops, design reviews, and stakeholder engagement sessions.
• Manage and collaborate with third-party suppliers and delivery partners.
• Work closely with Product Owners, Business Analysts, Developers, and QA teams throughout the product lifecycle.
• Promote a user-centred design culture across the organisation.

User Experience Design

• Lead user research activities to identify and understand customer and business needs.
• Develop user personas, journey maps, workflows, and service blueprints.
• Plan and conduct user interviews, usability testing, and feedback sessions.
• Design intuitive user journeys and interaction patterns that improve usability and customer satisfaction.
• Champion accessibility, inclusivity, and best-practice design standards throughout all digital products.

User Interface Design

• Create visually engaging and consistent user interfaces across web and mobile platforms.
• Develop and maintain design systems, component libraries, and style guides.
• Partner with development teams to ensure designs are implemented effectively.
• Ensure interfaces are responsive, modern, and aligned with platform-specific requirements.

Skills & Experience

• Minimum 5 years' experience in a UX/UI design position.
• Degree or equivalent qualification in UX Design, Human-Computer Interaction, Digital Design, or a related discipline.
• Professional UX or usability certifications are advantageous.
• Experience with industry-standard design tools such as Figma, Adobe XD, Sketch, or similar.
• Strong understanding of interaction design, visual hierarchy, typography, colour theory, and responsive design principles.
• Experience designing accessible solutions and applying recognised accessibility standards.
• Knowledge of service design methodologies and end-to-end customer journey mapping.
• Experience conducting user research and usability testing activities.
• Ability to simplify complex business and technical processes into intuitive digital experiences.
• Familiarity with Agile delivery methodologies and product-led development environments.
• Excellent communication, presentation, and stakeholder management skills.