Digital Transformation & Product Programme Manager

Design Museum; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

25 days holidays

35 hours per week

Job summary

The Design Museum in London is seeking a proactive Product and Programme Manager to shape and deliver business systems and digital projects across the organisation.

Working with multiple departments, you will manage SaaS ERP implementations, optimise CRM and ticketing platforms, and ensure data quality, governance and security. This role requires strong stakeholder management, analytical thinking and the ability to drive digital transformation.

Qualifications

• Project management qualification or equivalent (PRINCE2/Agile).
• Experience delivering SaaS ERP implementations (Microsoft/cloud/trading systems).
• Strong business analysis across websites, EPoS, CRM, ecommerce and data platforms.
• Excellent communication and stakeholder management; ability to explain technical info to non-specialists.
• Strong problem-solving, prioritisation and organisational skills; able to manage multiple priorities.

Responsibilities

• Administering and improving integrated business systems including CRM, ticketing and retail platforms.
• Providing support, configuration and continuous improvement across information systems and processes.
• Leading and delivering digital transformation projects with effective stakeholder management.
• Supporting data quality, governance, security and compliance across key platforms.
• Working with internal and external partners to enhance integrations, automation and digital services.

Skills

Project management

Stakeholder engagement

Business analysis

Communication

Problem-solving

Education

PRINCE2/Agile qualification

Tools

CRM systems

ERP implementations

EPOS

Ecommerce platforms

Job description

The Design Museum in London is seeking a proactive Product and Programme Manager to shape and deliver business systems and digital projects across the organisation.

Working with multiple departments, you will manage SaaS ERP implementations, optimise CRM and ticketing platforms, and ensure data quality, governance and security. This role requires strong stakeholder management, analytical thinking and the ability to drive digital transformation.