Product and Programme Manager

Design Museum; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

25 days holidays

35 hours per week

Job summary

The Design Museum in London is seeking a proactive Product and Programme Manager to shape and deliver business systems and digital projects across the organisation.

Working with multiple departments, you will manage SaaS ERP implementations, optimise CRM and ticketing platforms, and ensure data quality, governance and security. This role requires strong stakeholder management, analytical thinking and the ability to drive digital transformation.

Qualifications

• Project management qualification or equivalent (PRINCE2/Agile).
• Experience delivering SaaS ERP implementations (Microsoft/cloud/trading systems).
• Strong business analysis across websites, EPoS, CRM, ecommerce and data platforms.
• Excellent communication and stakeholder management; ability to explain technical info to non-specialists.
• Strong problem-solving, prioritisation and organisational skills; able to manage multiple priorities.

Responsibilities

• Administering and improving integrated business systems including CRM, ticketing and retail platforms.
• Providing support, configuration and continuous improvement across information systems and processes.
• Leading and delivering digital transformation projects with effective stakeholder management.
• Supporting data quality, governance, security and compliance across key platforms.
• Working with internal and external partners to enhance integrations, automation and digital services.

Skills

Project management

Stakeholder engagement

Business analysis

Communication

Problem-solving

Education

PRINCE2/Agile qualification

Tools

CRM systems

ERP implementations

EPOS

Ecommerce platforms

Job description

Overview

The Design Museum is the world's leading museum devoted to contemporary design in every form, from architecture and fashion to graphics, product design and digital innovation.

As the museum continues its ambitious digital transformation programme, we are seeking a proactive and solutions-focused Product and Programme Manager to support and enhance our business systems and deliver key digital projects across the organisation. This is an exciting opportunity to help shape how technology supports the museum's mission as a global hub for the transformative potential of design.

About the role

Reporting to the Head of IT & AV, you will support and improve the museum's information systems while leading the delivery of projects within the digital transformation roadmap.

Working across departments, you will combine systems administration, stakeholder engagement and project delivery to improve business processes, maximise system benefits and enhance digital services across the museum.

Key areas of focus include:

• Administering and improving integrated business systems, including CRM, ticketing and retail platforms.
• Providing support, configuration and continuous improvement across information systems and business processes.
• Leading and delivering digital transformation projects, ensuring effective stakeholder management and implementation.
• Supporting data quality, governance, security and compliance across key platforms.
• Working with internal stakeholders and external partners to enhance integrations, automation and digital services.

About you

We are looking for someone who brings:

• Project management experience or a qualification such as PRINCE2, Agile or equivalent.
• Proven delivery of multiple SaaS ERP implementations, ideally including Microsoft, cloud-based and trading systems.
• Strong business analysis skills across systems such as websites, EPoS, CRM, ecommerce and data management platforms.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical information to non-specialist audiences.
• Strong problem-solving, prioritisation and organisational skills, with the ability to work independently and manage multiple priorities.

The complete job description (including the person specification) is available to download on this page.

Terms and Conditions

Salary: up to £45,123 per annum

Holidays: 25 days + Christmas Eve (museum closed)

Hours: 35 hours per week / Monday to Friday

Location: the Design Museum Kensington is the place of work -with a hybrid arrangement of 60% of an employee’s role to be performed at the museum and 40% remote.

Closing date:Sunday 25 October, midnight

Interviews:1st Round – 5 & 6 November and 2nd Round – 11 November

Queries

If you encounter any issues while completing yourapplication, please email [e-mail] before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

FAQs:https://careers.designmuseum.org/faqs