Digital Transformation Programme Lead (Remote)

The Talent Set

Greater London

Remote

GBP 45,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Remote working

Central London travel

Job summary

The Talent Set is partnering with a leading UK charity to recruit a Programme Manager for an approx. 6-month digital transformation programme.

You will oversee the project from discovery through to implementation, testing, launch and stabilisation, ensuring delivery within scope, budget and time while protecting supporter experience and fundraising income. You will collaborate with internal teams and external suppliers, manage risks and changes, and ensure integration with CRM, websites and

Qualifications

Significant experience managing complex digital, technology, CRM, payments or platform implementation programmes.
Experience overseeing programmes from discovery through to go-live and stabilisation.
Strong programme planning, budget management, risk management and change-control skills.
Experience managing external suppliers and implementation partners.
An understanding of digital customer journeys, online forms, payments and CRM integrations.
Experience leading testing, cutover and service transition activity.
Strong stakeholder-management skills, with the ability to communicate technical information clearly.
Experience within fundraising, charities, membership, ecommerce or another regulated environment would be advantageous.
Experience with platforms such as RaiseNow, Salesforce, Drupal or WordPress would be helpful but is not essential.

Responsibilities

Lead the programme from discovery through to implementation, go-live and stabilisation.
Develop and manage the overall programme plan, timelines, budget, resources and dependencies.
Coordinate internal teams, technology suppliers and implementation partners.
Manage programme risks, issues, decisions and changes to scope.
Ensure the new platform integrates effectively with existing websites, CRM and payment systems.
Oversee testing across supporter journeys, payments, data, communications, security and accessibility.
Lead go-live planning, including cutover, contingency and post-launch support.
Provide clear reporting and recommendations to senior stakeholders.
Ensure the existing platform is safely retired following a successful launch.