Product & Programme Manager — Digital Transformation (Hybrid)

the Design Museum; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Design Museum in London is seeking a proactive Product and Programme Manager to support and enhance our business systems and deliver key digital projects across the organisation.

You will report to the Head of IT & AV and work across departments to improve processes, maximise system benefits and enhance digital services. The role blends systems administration with project delivery in a dynamic cultural institution.

Qualifications

• Project management experience or a qualification such as PRINCE2, Agile or equivalent.
• Proven delivery of multiple SaaS ERP implementations, ideally including Microsoft, cloud-based and trading systems.
• Strong business analysis skills across systems such as websites, EPoS, CRM, ecommerce and data management platforms.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical information to non-specialist audiences.
• Strong problem-solving, prioritisation and organisational skills, with the ability to work independently and manage multiple priorities.

Responsibilities

• Administering and improving integrated business systems, including CRM, ticketing and retail platforms.
• Providing support, configuration and continuous improvement across information systems and business processes.
• Leading and delivering digital transformation projects, ensuring effective stakeholder management and implementation.
• Supporting data quality, governance, security and compliance across key platforms.
• Working with internal stakeholders and external partners to enhance integrations, automation and digital services.

Skills

Project management

ERP implementations

Business analysis

Stakeholder management

Problem solving

Education

PRINCE2/Agile qualification

Job description

The Design Museum in London is seeking a proactive Product and Programme Manager to support and enhance our business systems and deliver key digital projects across the organisation.

You will report to the Head of IT & AV and work across departments to improve processes, maximise system benefits and enhance digital services. The role blends systems administration with project delivery in a dynamic cultural institution.