Digital Trading Lead

China-Britain Business Council; Nuneaton; Híbrido; GBP 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday

Private medical insurance – single

Annual health testing kit

Mental health support

Life assurance – 2x salary

Cycle to Work

Colleague discounts

Descripción de la vacante

Holland & Barrett is seeking a Digital Trading Lead for an 18‑month secondment in Nuneaton with hybrid working (minimum two days in the office per week). You will shape pricing, promotions, subscriptions and personalisation for our website and app, lead trials and bring teams together to deliver commercial digital changes.

You will connect commercial priorities with digital delivery, using performance data and test‑and‑learn to optimise outcomes and establish enduring ways of working for the

Formación

• Experience in eCommerce or digital trading within a fast-paced retail environment.
• Understanding of online pricing, promotions, conversion, and average order value.
• Ability to translate commercial strategy into practical digital execution.
• Confidence working with Product, Technology, UX, Operations and commercial teams to move changes from design through to delivery.

Responsabilidades

• Represent Digital in programme decisions across web and app trading requirements.
• Lead digital trading input into trials with clear commercial hypotheses and delivery plans.
• Coordinate Digital Operations, Merchandising, Product, Technology, UX and Marketing to implement changes.
• Translate pricing, promotions, subscriptions and personalisation into digital experiences, including on-site messaging.
• Monitor digital revenue, contribution margin, conversion and AOV during activity.
• Identify trading risks and opportunities early and recommend corrective action.
• Establish processes and ownership to embed changes into BAU digital trading.
• Turn trial learnings into practical insights for future decisions.

Conocimientos

Experience in eCommerce

Online pricing & promotions

Digital customer journeys

Translating strategy into execution

Cross-functional collaboration

Analytical judgement

Trial & test‑and‑learn

Subscriptions/loyalty knowledge

Descripción del empleo

Nuneaton | 18-month secondment | Hybrid working, with a minimum of two days per week in the office.

Intro

Better digital trading starts with making the right decisions for customers and the business.

As H&B transforms its approach to pricing and promotions, our website and app have a key role to play. The opportunity is to make digital offers more effective, improve how customers shop and ensure every change delivers commercially without creating unnecessary friction in the customer journey.

As Digital Trading Lead, you'll represent the Digital function throughout this 18-month transformation. You'll help shape how pricing, promotions, subscriptions and personalised offers work online, lead digital input into trials, and bring teams together to turn programme decisions into changes customers can experience.

You'll connect commercial priorities with digital delivery, using performance insight and test-and-learn to understand what works, address issues early and build better ways of working for the future.

What you'll be doing

• Represent Digital in programme decisions, bringing together web and app trading requirements, customer journeys, operational constraints and channel economics.
• Lead the digital trading input into trials, ensuring each has a clear commercial hypothesis, practical delivery plan, agreed guardrails and measures of success.
• Coordinate Digital Operations, Merchandising, Product, Technology, UX and Marketing teams to implement approved changes accurately across web and app.
• Help translate pricing, promotional mechanics, subscriptions and personalisation decisions into effective digital experiences, including on-site messaging and customer journey changes.
• Monitor digital revenue, contribution margin, conversion, average order value, items per basket, traffic quality and customer behaviour throughout programme activity.
• Identify trading risks and opportunities early, recommending corrective action when changes have unintended commercial or customer impacts.
• Establish the processes, controls, ownership and documentation needed to embed successful changes into business-as-usual digital trading.
• Turn trial results into practical learning that informs future digital trading decisions and helps improve how we work.

What you'll bring

• Experience in eCommerce or digital trading within a fast-paced retail environment.
• An understanding of online pricing, promotions, conversion, average order value and digital customer journeys.
• The ability to translate commercial strategy into practical digital execution.
• Confidence working with Product, Technology, UX, Operations and commercial teams to move changes from design through to delivery.
• Strong analytical judgement and experience using trading data to assess performance, identify issues and recommend action.
• Experience leading structured trials and test-and-learn activity.
• Knowledge of subscriptions, loyalty or personalised offers would be an advantage.

Holidays

• 33 days, including bank holidays
• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support

Financial Wellbeing

• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)

Reward

• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Ready to shape how H&B approaches digital pricing and promotions? If you can connect commercial thinking with great digital execution, use data to make better decisions and bring teams together to deliver change, this 18-month secondment is an opportunity to make a real impact.

About Holland & Barrett

We exist to make health and wellness a way of life for everyone, adding quality years to life. With more than 150 years of experience, we bring together knowledge, evidence-led thinking and practical support to help people move forward on their own wellness journeys. Making our digital experiences more relevant, accessible and effective is one way we bring that purpose to life.

Inclusion & accessibility statement

We want every colleague to feel included and able to bring their experience and perspective to work. If you need an adjustment to support you through the application process, please let the hiring team know.

#LI-Hybrid