Digital Systems-Facilities Administrator

NHS; Fakenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a dynamic and enthusiastic team as a Digital Systems/Facilities Administrator at a leading healthcare provider in Fakenham. This role offers a unique opportunity to support the IT and Digital Lead while engaging in a variety of tasks, from first line IT support to managing clinical software. You'll be pivotal in enhancing operational efficiencies through effective troubleshooting and documentation. The role promises a fast-paced environment where you'll develop your skills and contribute to meaningful projects. If you're a motivated individual with a knack for problem-solving and customer service, this position is perfect for you!

Qualifications

• Excellent customer service and support skills are essential.
• In-depth knowledge of MS Office required.

Responsibilities

• Provide first line IT support and troubleshoot desktop issues.
• Support project work and digital transformation initiatives.

Skills

Customer Service Skills

IT Skills

Problem Solving

Communication Skills

Analytical Skills

Education

GCSE Mathematics (C or above)

GCSE English (C or above)

Educated to GCSE level or equivalent

Tools

Office 365

Social Media Platforms

Job description

Job summary

As our Digital Systems/Facilities Administrator, you will be supporting the IT/Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

Main duties of the job

Main duties of the job

• Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support and forwarding complex queries to appropriate team members for resolution

• To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

• Support project work, including digital transformation led by the IT Lead and CEO

• Identify and document best practices as part of ongoing process to increase efficiencies

• Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

• Liaise with facilities suppliers to arrange appointments/bookings and progress chase

• Part of the facilities team, you will be required to update documentation on internal systems

• Record Alerts data and compliance

• Undertake infection control audits

• General administrative tasks as required by the management team

About us

We have a wonderful opportunity for an enthusiastic and dynamic Digital Systems/Facilities Administrator to join us. One of Fakenhams top employers, we are now looking to recruit into this new and exciting role.

Date posted

30 April 2025

Pay scheme

Other

Salary

£23,556.64 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3006-25-0000

Job locations

Meditrina House

Trinity Road

Fakenham

Norfolk

NR21 8SY

Job description Job responsibilities

As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

Main duties of the job

• Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution

• To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

• Support project work, including digital transformation led by the IT Lead and CEO

• Identify and document best practices as part of ongoing process to increase efficiencies

• Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

• Liaise with facilities suppliers to arrange appointments/bookings and progress chase

• Part of the facilities team, you will be required to update documentation on internal systems

• Record Alerts data and compliance

• Undertake infection control audits

• General administrative tasks as required by the management team

What you'll have:

Technical Skills:

• Office 365 applications

• Use of social media platforms

Person Specification

Experience

Essential Key Skills and Qualifications:

• Demonstrating excellent customer service and support skills

• Excellent written and verbal communication skills

• Great IT skills

• Problem solving and analytical skills

• Make constructive contributions and collaborate with others to achieve common goals

• In-depth knowledge of MS Office

• Ability to work as a team member and autonomously

• Ability to follow policy and procedure

Desirable

• Health and Safety training

Qualifications

Essential

• Educated to GCSE level or equivalent

• GCSE Mathematics and English (C or above)

Personal Qualities

Essential

• Polite and confident

• Flexible and cooperative

• Motivated

• Forward thinker

• High levels of integrity and loyalty

• Sensitive and empathetic in distressing situations

• Ability to work under pressure

Job description Job responsibilities

As our Digital Systems, Facilities Administrator, you will be supporting the IT, Digital Lead and Practice Manager with a range of tasks including first line IT support, clinical software expert advice, creating business forms and templates, supporting social media campaigns for the practice and web support/administration along with general IT and facilities administration. Full training will be given apprenticeship also a possibility for the right candidate.

This is a fast-paced role which will involve managing multiple tasks concurrently. confidentiality and always taking a professional but friendly approach to duties.

Main duties of the job

• Manage, troubleshoot and resolve desktop-based system and printer related issues quickly to provide efficient and effective 1st line user support & forwarding complex queries to appropriate team members for resolution

• To develop, review and maintain knowledge resources, including but not limited to, user guides, videos

• Support project work, including digital transformation led by the IT Lead and CEO

• Identify and document best practices as part of ongoing process to increase efficiencies

• Using a facilities check list, proactively review areas to ensure working order, compliance of equipment

• Liaise with facilities suppliers to arrange appointments/bookings and progress chase

• Part of the facilities team, you will be required to update documentation on internal systems

• Record Alerts data and compliance

• Undertake infection control audits

• General administrative tasks as required by the management team

What you'll have:

Technical Skills:

• Office 365 applications

• Use of social media platforms

Person Specification

Experience

Essential Key Skills and Qualifications:

• Demonstrating excellent customer service and support skills

• Excellent written and verbal communication skills

• Great IT skills

• Problem solving and analytical skills

• Make constructive contributions and collaborate with others to achieve common goals

• In-depth knowledge of MS Office

• Ability to work as a team member and autonomously

• Ability to follow policy and procedure

Desirable

• Health and Safety training

Qualifications

Essential

• Educated to GCSE level or equivalent

• GCSE Mathematics and English (C or above)

Personal Qualities

Essential

• Polite and confident

• Flexible and cooperative

• Motivated

• Forward thinker

• High levels of integrity and loyalty

• Sensitive and empathetic in distressing situations

• Ability to work under pressure

Person Specification Qualifications Essential

• Essential
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Experience Essential

• Essential Key Skills and Qualifications:
• Demonstrating excellent customer service and support skills
• Excellent written and verbal communication skills
• Great IT skills
• Problem solving and analytical skills
• Make constructive contributions and collaborate with others to achieve common goals
• In-depth knowledge of MS Office
• Ability to work as a team member and autonomously
• Ability to follow policy and procedure

Desirable

• Desirable
• Health and Safety training

Personal Qualities Essential

• Essential
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Person Specification Qualifications Essential

• Essential
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

Experience Essential

• Essential Key Skills and Qualifications:
• Demonstrating excellent customer service and support skills
• Excellent written and verbal communication skills
• Great IT skills
• Problem solving and analytical skills
• Make constructive contributions and collaborate with others to achieve common goals
• In-depth knowledge of MS Office
• Ability to work as a team member and autonomously
• Ability to follow policy and procedure

Desirable

• Desirable
• Health and Safety training

Personal Qualities Essential

• Essential
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Employer details Employer name

Fakenham Medical Practice

Address

Meditrina House

Trinity Road

Fakenham

Norfolk

NR21 8SY

Employer's website

https://fakenham-medical-practice.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Fakenham Medical Practice

Address

Meditrina House

Trinity Road

Fakenham

Norfolk

NR21 8SY

Employer's website

https://fakenham-medical-practice.nhs.uk/ (Opens in a new tab)