Digital Support Technician Apprentice

Digital Native; Birmingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

An established industry player is seeking a motivated Digital Support Technician Apprentice. This role offers a unique opportunity to kickstart your tech career with comprehensive training and mentorship. You'll engage with customers, solve their IT issues, and gain hands-on experience in a dynamic environment. The apprenticeship includes valuable qualifications and the chance to specialize in various tech fields. Join a friendly team dedicated to helping clients make data-driven decisions while developing your skills in a supportive atmosphere.

Qualifications

• 5 GCSEs including English and Maths required.
• Desirable: Level 3 tech subject like BTEC IT.

Responsibilities

• Record issues in the helpdesk system.
• Investigate system issues and provide updates.
• Perform installs and upgrades of software.

Skills

Enthusiastic attitude

Commitment to learning

Understanding of IT concepts

Knowledge of Microsoft Office

Understanding of cloud environments

Good telephone manner

Logical thinking

Efficient multitasking

Teamwork

Education

5 GCSEs grades A*-C/9-4

Tech related subject at Level 3

Job description

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Join to apply for the Digital Support Technician Apprentice role at Digital Native

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Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview

At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.

We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.

We're proud to be the UK's largest dedicated Qlik consultancy

Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.

Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.

Main responsibilities:

• Record the details of new issues and updates in the helpdesk system
• Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
• Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
• Resolve issues where possible
• Perform installs, upgrades and basic configuration of supported software for customers
• Contribute to the ongoing development of the Support team processes
• Good feedback from the customers and from the business
  
  

Required skills:

• An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
• A commitment to learning new skills
• Some understanding of IT concepts such as firewalls, networks, virtual machines
• Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, Linux
• Some understanding of cloud environments like Azure/AWS/Google Cloud
• Good telephone manner and good written English skills
• Logical thinker that enjoys problem solving
• Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
• Good team worker
  
  

Qualifications

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
  
  

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks
  
  

Salary: £22,000 - £25,000

Additional Information

Progression: our services are in demand and we're expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.

Work pattern - Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.

By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

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Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

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  Information Technology

• Industries

  Professional Training and Coaching

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