Digital Support Technician Apprentice

Digital Native; West Midlands Combined Authority, Birmingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

An established industry player is seeking motivated individuals for an apprenticeship in digital support. This role offers a unique opportunity to learn and grow within a dynamic service desk environment, assisting customers with their technical issues and ensuring their satisfaction. With a commitment to diversity and professional development, you will receive comprehensive training alongside experienced team members. After completing the apprenticeship, you can explore various career paths in data consultancy, technical support, or education, making this an exciting start to your tech career.

Qualifications

• 5 GCSEs including English Language and Maths.
• Desirable: Level 3 in a tech-related subject.

Responsibilities

• Record new issues in the helpdesk system.
• Investigate and resolve system issues promptly.
• Liaise with suppliers for timely updates.

Skills

Customer Service

Problem Solving

IT Concepts

Microsoft Office

Cloud Environments

Written English Skills

Teamwork

Education

5 GCSEs grades A*-C/9-4

Level 3 BTEC IT or A Level Computer Science

Job description

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview

At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.

We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.

We're proud to be the UK's largest dedicated Qlik consultancy

Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.

Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.

Main responsibilities:

• Record the details of new issues and updates in the helpdesk system

• Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer

• Liaise with suppliers to ensure updates and/or data is delivered on time and to specification

• Resolve issues where possible

• Perform installs, upgrades and basic configuration of supported software for customers

• Contribute to the ongoing development of the Support team processes

• Good feedback from the customers and from the business

Required skills:

• An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions

• A commitment to learning new skills

• Some understanding of IT concepts such as firewalls, networks, virtual machines

• Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, Linux

• Some understanding of cloud environments like Azure/AWS/Google Cloud

• Good telephone manner and good written English skills

• Logical thinker that enjoys problem solving

• Efficient worker - able to balance priorities whilst working on multiple tasks in a given day

• Good team worker

Qualifications

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc

ApprenticeshipTraining to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Salary: £22,000 - £25,000

Additional Information

Progression: our services are in demand and we're expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.

Work pattern - Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.

By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

Candidates that have read and followed the advice in our CV Guide are more likely to be successful...