L3 IT Support Technician Apprenticeship 2025 - Telford

CapGemini; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you at a forward-thinking company as an L3 IT Support Technician Apprentice. Embrace continuous learning and rapid career progression while working in a vibrant office environment. You'll provide essential desktop support, troubleshoot technical issues, and collaborate with industry experts. This apprenticeship offers a permanent paid role with the chance to enhance your skills through numerous training opportunities. Join a community that values innovation and inclusivity, where your contributions will shape the future of technology and make a positive impact.

Qualifications

• Eligible candidates must have 7 GCSEs including Maths and English.
• Desirable skills include knowledge of Windows and Microsoft Office.

Responsibilities

• Provide desktop support and resolve incidents within SLA targets.
• Assist with hardware and software installation and configuration.

Skills

Windows 10

Windows 11

Microsoft Office Suite

Apple Devices

Hardware Familiarity

Education

7 GCSEs including Maths, English, and Computer Science

Equivalent BTEC in a STEM subject

Job description

L3 IT Support Technician Apprenticeship 2025 - Telford

Reference Code: 200647-en_GB | Contract Type: Permanent | Professional Communities: Software Engineering

L3 IT Support Technician Apprenticeship 2025

Location: Telford
Intakes: September 2025

About the job you're considering

If you want continuous learning and rapid career progression, this could be the opportunity for you! We are looking for tech passionate individuals to start their career as an apprentice in the IT industry. You will join a large business area working for our biggest UK public sector client, collaborating with inspiring experts from whom you can learn and enjoy the career opportunities this brings. You will be part of a large community of Graduates and Apprentices across the business.

This is a full-time, office-based role; you should expect to work in our Telford office 5 days a week.

Your role

Your responsibilities will include:

1. Providing Desktop Support within Capgemini.
2. Fault identification and resolution of incidents/requests within SLA targets.
3. Supporting mobile solutions (Phones and Laptops).
4. Software and hardware installation.
5. Configuring PCs.
6. Imaging Laptops & MacBooks.
7. Assisting with IT Store tasks when required.
8. Supporting internal events.
9. Creating and maintaining support documentation.
10. Working on the Tech Table or Virtual Tech Table to assist end users with technical issues, once trained.

Your Profile

To be eligible, you need:

• 7 GCSEs including Maths, English, and Computer Science at grades 4-9.
• Or an equivalent BTEC in a STEM subject, with Maths & English grades 4-9, totaling the equivalent of 7 GCSEs.

Desirable Skills:

• Knowledge of Windows 10 and/or Windows 11.
• Knowledge of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, MS Teams, OneDrive).
• Knowledge of Apple devices (MacBooks, iPads, macOS).
• Hardware familiarity (Desktops, Laptops, Printers).

Your programme

The apprenticeship, provided by Baltic, lasts 18 months. You will study part-time for a Level 3 IT Support Technician qualification while working full-time. Modules include Supporting IT Architecture, Working with End User Devices, and Working with Network Architecture.

As an apprentice at Capgemini, you'll start with the GetINSPIRED programme—a week-long introduction to Capgemini and the Early & Emerging Talent community. During this week, you'll meet inspiring individuals, observe team dynamics, and explore projects that will influence your career. We are committed to supporting your personal brand development and innovative thinking.

Capgemini has been running apprenticeships for 15 years, with over 1300 participants across more than 40 programmes. As an apprentice, you'll have a permanent paid role with opportunities to increase your pay annually, while studying for a degree. You'll be part of an inclusive culture where your opinions matter, with responsibilities from day one, and opportunities to participate in awards, social events, and conferences.

Your security clearance

You will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, but if you've resided outside the UK within the last 3 years, additional checks may be required. Throughout the recruitment process, questions about your eligibility for security clearance will be asked, including your country of residence and nationality.

What does Get The Future You Want mean for you?

Join one of the world's most ethical companies, recognized by Ethisphere for 12 consecutive years. We live our values by making ethical business choices daily. Working ethically is central to our culture, and you'll help create a future we can all be proud of.

You will be empowered to explore, innovate, and progress. Capgemini offers numerous training and development opportunities, including access to 250,000 courses and external certifications such as AWS, Microsoft, Harvard ManageMentor, and cybersecurity qualifications.

Why you should consider Capgemini

By joining Capgemini, you'll be part of a company that helps clients grow sustainably and inclusively. You'll work with industry experts and entrepreneurs, reimagining possibilities through technology. You'll gain valuable experiences and connections, develop your skills, and help clients leverage technology to innovate and expand their businesses. While challenging, your efforts will contribute to making the world a better place.

ABOUT CAPGEMINI

Capgemini is a global leader in business and technology transformation, with over 340,000 employees in more than 50 countries. With a heritage of over 55 years, Capgemini helps organizations accelerate their digital and sustainable transitions, delivering end-to-end solutions powered by AI, cloud, data, and industry expertise. In 2024, it reported revenues of €22.1 billion.