L3 IT Support Technician Apprenticeship 2025

Capgemini; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

This innovative firm is seeking tech-savvy individuals for an exciting L3 IT Support Technician Apprenticeship. Join a vibrant community of apprentices and graduates while working for a prominent public sector client. This full-time role offers a unique opportunity for continuous learning and rapid career progression in the IT industry. You will receive hands-on experience, support from industry experts, and the chance to develop your personal brand. With a commitment to inclusivity and professional growth, this apprenticeship is your gateway to a successful IT career.

Qualifications

• Passion for technology and eagerness to learn.
• Ability to provide desktop support and troubleshoot issues.

Responsibilities

• Provide desktop support and resolve incidents within SLA targets.
• Assist with IT Store tasks and support internal events.

Skills

Windows 10

Microsoft Office

Apple devices knowledge

Hardware familiarity

Education

7 GCSEs including Maths, English, and Computer Science

BTEC in a STEM subject

Job description

Join to apply for the L3 IT Support Technician Apprenticeship 2025 role at Capgemini

3 weeks ago Be among the first 25 applicants

Join to apply for the L3 IT Support Technician Apprenticeship 2025 role at Capgemini

About The Job You’re Considering

If you want continuous learning and rapid career progression, this could be the opportunity for you! We are looking for tech passionate individuals to start their careers as apprentices in the IT industry. You will join a large business area working for our largest UK public sector client, collaborating with inspiring experts from whom you can learn and enjoy the career opportunities this brings. You will be part of a large community of Graduates and Apprentices across the business.

This is a full-time, office-based role; you should expect to work in our Telford office 5 days a week.

Your role

Your responsibilities will include:

• Providing Desktop Support within Capgemini.
• Fault identification and resolution of incidents/requests within SLA targets.
• Supporting mobile solutions (Phones and Laptops).
• Software and hardware installation.
• PC Configuration.
• Laptop & MacBook imaging.
• Assisting with IT Store tasks when required.
• Supporting internal events.
• Creating and maintaining support documentation.
• Working on the Tech Table or Virtual Tech Table to assist end users with technical issues once trained.

Your Profile

To be eligible, you need:

• 7 GCSEs including Maths, English, and Computer Science at grade 4-9.
• Or an equivalent BTEC in a STEM subject, with Maths & English Grade 4-9, totaling 7 GCSEs overall.

Desirable Skills:

• Knowledge of Windows 10 and/or Windows 11.
• Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams, OneDrive).
• Knowledge of Apple devices (MacBooks, iPads, MacOS).
• Hardware familiarity (Desktops, Laptops, Printers).

Your programme

The apprenticeship, provided by Baltic, lasts 18 months, during which you'll study part-time for a Level 3 IT Support Technician qualification while working full-time. Modules include Supporting IT Architecture, Working with End User Devices, and Working with Network Architecture.

As an apprentice at Capgemini, you'll begin with the ‘GetINSPIRED’ programme—a week-long introduction to Capgemini and the Early & Emerging Talent community, where you'll meet inspiring individuals and explore projects that could shape your career. We support our apprentices in developing their personal brand and exploring innovative thinking methods.

Capgemini has over 15 years of apprenticeship experience, with more than 1300 participants across various programmes. As an apprentice, you'll have a paid role with opportunities to increase your pay annually and study for a degree. You'll be part of an inclusive, fair culture where your opinions matter, with responsibilities from day one and opportunities for social events, awards, and conferences.

Your security clearance

You will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, but residence outside the UK in the last 3 years may require additional checks. Throughout the process, questions about your eligibility for security clearance will be asked.

What does ‘Get The Future You Want’ mean for you?

Joining one of the World’s Most Ethical Companies, recognized by Ethisphere for 12 consecutive years, you'll help create a future we can all be proud of. You'll be empowered to explore, innovate, and progress, with access to extensive training and development opportunities, including external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity, and more.

Why consider Capgemini?

Capgemini helps clients grow and build a sustainable, inclusive future through technology. With a diverse global team of 340,000 in over 50 countries, we leverage our expertise in AI, cloud, data, and industry-specific solutions to transform businesses. Join us to gain valuable experience, build skills, and help reimagine what’s possible.

About Capgemini

Capgemini is a global leader in business and technology transformation, helping organizations accelerate their digital and sustainable transitions. With a 55-year heritage, we deliver end-to-end services, from strategy to engineering, powered by AI, cloud, and industry expertise. Our 2024 global revenue was €22.1 billion.

Seniority level

• Internship

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting