Support Technician Apprentice

Getting In Limited; Ilkeston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Support Technician Apprentice to join their innovative team. This role offers a unique opportunity to gain valuable work experience while earning a wage. You will provide expert technical support, troubleshoot issues, and collaborate with clients to enhance their IT solutions. With a focus on personal growth and mentorship, this apprenticeship is perfect for those looking to develop their skills in a supportive environment. If you are passionate about technology and eager to make a difference, this position is for you.

Qualifications

• Strong communication and IT skills required for effective client support.
• Attention to detail and problem-solving skills are crucial for troubleshooting.

Responsibilities

• Provide expert-level technical support to clients, troubleshooting hardware and software issues.
• Collaborate with clients to understand their needs and recommend IT solutions.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Logical

Team working

Initiative

Non judgemental

Patience

Education

Information Communications Technician Level 3

Job description

What do you want to search? Keyword Apprenticeship Type Location

Support Technician Apprentice

, Apply From: 04/05/2025

Learning Provider

Delivered by CHESTERFIELD COLLEGE

Employer

INTERACTIVE DATA TECHNOLOGY LTD

Vacancy Description

• Provide expert-level technical support to our clients, including troubleshooting hardware and software issues
• Proactively monitor client networks and systems to identify and resolve potential problems
• Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals
• Manage and maintain client relationships, serving as a trusted advisor on IT-related matters
• Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations
• Ensure timely resolution of IT support requests and document all interactions
• Stay up to date with emerging technologies and industry best practices to continuously enhance your skills
• Foster a positive and collaborative team environment by sharing knowledge and providing mentorship

Key Details

Vacancy Title

Support Technician Apprentice

Employer Description

IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.

Vacancy Location

UNIT 1A MERCIAN PARK ILKESTON DE7 8HG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000318589

Key Dates

Apply From

04/05/2025

Closing Date For Applications

2025-05-31 23:59:59

Interview Begin From

Possible Start Date

2025-06-01 00:00:00

Training

Training to be Provided

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
• You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

Learning Provider

CHESTERFIELD COLLEGE

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Apply Now