Digital Support Level 3 Apprenticeship - SW Global Resourcing

Higherin; Glasgow; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Parking

Early finish every Friday

Job summary

SW Global is offering a digital support apprentice role designed to build a career in a fast-paced office environment. You will learn to manage user accounts on the SWGR WorkSafe platform, handle front-line enquiries by phone and email, and maintain payroll and finance data with Excel and other business tools.

The role emphasizes accuracy, security, and compliance with audit requirements, plus opportunities to progress as you gain experience within the team.

Qualifications

• Strong communication skills and confident talking with others.
• Desire and willingness to expand knowledge on internal systems.
• Ability to work well both individually and as part of a team.
• Good timekeeping and strong work ethic.

Responsibilities

• Become a super user of the SWGR WorkSafe platform and manage user accounts.
• Respond to phone and email enquiries, provide customer support and maintain records.
• Process client timesheet information using Excel and other systems for payroll data.
• Maintain operational databases, ensure data accuracy and audit compliance.
• Produce reports by gathering information from multiple systems to support decisions.
• Create and share documents, spreadsheets, emails and digital records using Office and web tools.

Skills

Communication skills

Timekeeping

Team player

Willingness to learn

Speaking to others with confidence

Tools

Microsoft Excel

Microsoft Office

Adobe software

Job description

Are you looking to begin your career in a fast paced and exciting office environment?

What will I be doing?

• Work to become a super user of the SWGR WorkSafe platform to support user administration activities by creating and updating accounts, ensuring new users have appropriate access before commencing work


• Act as a first responder to incoming enquiries through phone and email by provide customer support, maintaining records, supporting reception activities and assisting colleagues effectively


• Use digital systems such as work calendars and Excel to process client timesheet information, maintain accurate records and ensure payroll and finance data is updated in a timely and compliant manner


• Maintain and update operational databases and digital records, ensuring information is accurate, secure and compliant with internal and external audit requirements


• Produce and maintain reports by gathering and analysing information from multiple internal systems, using Microsoft Excel and other business applications to support operational decision-making


• Create, manage and share business documents, spreadsheets, emails and digital correspondence using Microsoft Office applications, Adobe software and web-based databases to support day-to-day business operations

What do I need to be successful?

• Desire and willingness to expand on knowledge on internal systems


• Ability to work well both individually, and as part of team


• Good timekeeping


• A strong work ethic


• Strong communication skills


• Confident in speaking to others

Working hours

Monday to Thursday, 9am – 5pm, Friday 9am – 3:45pm

Benefits

• Parking


• Early finish every Friday

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

SW Global are looking for a new apprentice to join their team as a digital support apprentice! They've had a lot of success with apprentices before and are looking to replicate this with someone new.

SW Global are looking to bring on a new apprentice to join their growing team. They have had a lot of success with apprentices in the last number of years and are looking to replicate this by bringing on another apprentice to grow within the business. Many of the apprentices they have taken on across multiple disciplines have progressed within the business so it is an excellent company to grow with.