Digital Support & Learning Resources Lead (Flexible Working)

Bath and North East Somerset Council; Bath; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Contributory salary pension

Continuing Professional Development

Laptop Salary Sacrifice Scheme

Cycle to Work Scheme

Private Healthcare Scheme

Free parking

Eye-sight test

Job summary

Bath College invites applications for a Digital Support & Learning Resources Coordinator to lead the Digital Support & Learning Resources team, delivering library and first-line IT support across campus sites.

The postholder will also administer finance systems and support budgeting for procured products, with training provided as needed. This is an ideal role for an experienced librarian or helpdesk professional seeking progression.

Qualifications

• Level 4 qualification.

Responsibilities

• Coordinate Digital Support & Learning Resources Services.
• Create appropriate schedules to deploy staff across sites.
• Monitor the Service Desk system and escalate when deadlines are at risk.
• Act as escalation point for first-line staff handling IT tickets.
• Work with curriculum managers and service providers to identify resources for teaching and learning.
• Communicate service changes and planned maintenance to customers.
• Coordinate ongoing asset checks to ensure asset locations are accurate.
• Ensure safeguarding, health & safety and security policies are followed.

Skills

Level 4 qualification

Job description

Bath College invites applications for a Digital Support & Learning Resources Coordinator to lead the Digital Support & Learning Resources team, delivering library and first-line IT support across campus sites.

The postholder will also administer finance systems and support budgeting for procured products, with training provided as needed. This is an ideal role for an experienced librarian or helpdesk professional seeking progression.