Digital Learning & Support Lead

Bath College; Bath; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Contributory salary pension scheme (LG

Continuing Professional Development

Laptop Salary Sacrifice Scheme

Cycle to Work Scheme

Private Healthcare Scheme

Refer a friend reward

Subsidised cafes – at both campuses

Employee Assistance Programme

Eye sight test under DSE regs

Flexible working requests encouraged

Free parking at Somer Valley Campus

Job summary

Bath College is seeking a personable Digital Support & Learning Resources Coordinator to manage the day-to-day activities of the Digital Support & Learning Resources team, delivering library and first-line IT support across the college. The postholder will also administer finance systems for the department’s budget and support procurement of products for teaching and learning.

Experience as a librarian or helpdesk technician is helpful, but training will be provided.

Qualifications

• Level 4 qualification.

Responsibilities

• Coordinate Digital Support & Learning Resources Services
• Create appropriate schedules to deploy staff ensuring that services are provided to all sites throughout advertised times.
• Monitor the Service Desk system to ensure timely resolution of incidents and requests or elevate to the Senior IT Engineer where deadlines are at risk of being breached.
• Act as a point of escalation for first-line staff handling IT tickets, providing guidance on next steps, directing incidents to IT Engineers, or creating change requests / problems as appropriate.
• Work with curriculum managers, tutors, course teams, and service providers to identify and develop appropriate resources and services to support effective teaching and learning.
• Communicate service changes, times of planned maintenance, and information about unplanned outages to customers.
• Coordinate ongoing asset checks to ensure recorded location of assets is accurate and any exceptions are investigated and resolved.
• Ensure that services are delivered effectively with regard to safeguarding, health & safety, and security policies, reporting incidents appropriately.

Education

Level 4 qualification

Job description

Bath College is seeking a personable Digital Support & Learning Resources Coordinator to manage the day-to-day activities of the Digital Support & Learning Resources team, delivering library and first-line IT support across the college. The postholder will also administer finance systems for the department’s budget and support procurement of products for teaching and learning.

Experience as a librarian or helpdesk technician is helpful, but training will be provided.