Digital Support and Learning Resources Coordinator - Bath College

Bath and North East Somerset Council; Bath; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Contributory salary pension

Continuing Professional Development

Laptop Salary Sacrifice Scheme

Cycle to Work Scheme

Private Healthcare Scheme

Free parking

Eye-sight test

Job summary

Bath College invites applications for a Digital Support & Learning Resources Coordinator to lead the Digital Support & Learning Resources team, delivering library and first-line IT support across campus sites.

The postholder will also administer finance systems and support budgeting for procured products, with training provided as needed. This is an ideal role for an experienced librarian or helpdesk professional seeking progression.

Qualifications

• Level 4 qualification.

Responsibilities

• Coordinate Digital Support & Learning Resources Services.
• Create appropriate schedules to deploy staff across sites.
• Monitor the Service Desk system and escalate when deadlines are at risk.
• Act as escalation point for first-line staff handling IT tickets.
• Work with curriculum managers and service providers to identify resources for teaching and learning.
• Communicate service changes and planned maintenance to customers.
• Coordinate ongoing asset checks to ensure asset locations are accurate.
• Ensure safeguarding, health & safety and security policies are followed.

Skills

Level 4 qualification

Job description

Please note this is not a Bath & North East Somerset Council Vacancy.

Department: ICT - IT Services Team

Bath College seeks a personable and organised Digital Support & Learning Resources Coordinator. The postholder will coordinate the day-to-day activities of our Digital Support & Learning Resources team which delivers library and first-line IT support services across the college. They will also provide broader support to the IT & Learning Resources department, administering finance systems for a busy budget that supports procurement of a range of business and educational products.

This is a great opportunity for an experienced librarian or helpdesk technician to step into a more senior role. Previous experience across both libraries and IT is not essential, and training will be provided by our supportive and friendly team to support the postholder to cover the breadth of the role.

Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.

Key Responsibilities:

• Coordinate Digital Support & Learning Resources Services
• Create appropriate schedules to deploy staff ensuring that services are provided to all sites throughout advertised times
• Monitor the Service Desk system to ensure timely resolution of incidents and requests or escalated to the Senior IT Engineer where deadlines are at risk of being breached
• Act as a point of escalation for first-line staff handling IT tickets, providing guidance on next steps, directing incidents to IT Engineers, or creating change requests / problems as appropriate
• Work with curriculum managers, tutors, course teams, and service providers to identify and develop appropriate resources and services to support effective teaching and learning
• Communicate service changes, times of planned maintenance, and information about unplanned outages to customers
• Coordinate ongoing asset checks to ensure recorded location of assets is accurate and any exceptions are investigated and resolved
• Ensure that services are delivered effectively with regard to safeguarding, health & safety, and security policies, reporting incidents appropriately

Skills, Knowledge and Expertise:

• Level 4 qualification

Please see the website for the full Job Description and Person Specification.

Staff Benefits:

• One Selfie Day per year
• Contributory salary pension scheme (Local Government Pension)
• Continuing Professional Development for all staff
• Laptop Salary Sacrifice Scheme
• Cycle to Work Scheme
• Private Healthcare Scheme
• £500 Refer a friend and earn a reward
• Subsidised cafes - at both campuses
• Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counsellor)
• The College offers an eyesight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations
• Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working
• Discounted treatments at the Academy, Bath Campus
• Free parking at the Somer Valley Campus in Radstock

About Bath College:

Welcome to Bath College, a vibrant and successful College with two campuses, one in the centre of Bath and one in the rural setting of Radstock.

We pride ourselves on providing training for the region’s future workforce by offering courses in both vocational and traditional academic subjects to students from across Bath, Bristol, Somerset, Wiltshire and beyond.

Interview date:

Week commencing 28th September 2026.

We are committed to safeguarding and promoting the welfare of children. We follow safer recruitment practices and appointments are subject to an enhanced DBS check.

Dual Campus:

Bath College City Centre Campus, Avon Street, Bath, BA1 1UP

Bath College Somer Valley Campus, Radstock, BA3 3RW