Digital Support Apprentice

QA; Paisley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

33 days’ annual leave per year

Company pension scheme

On-site parking

Practical training and support

Job summary

QA is offering an apprenticeship in transport administration. You will join a busy traffic office and receive training to build practical office skills and learn how a transport operation runs.

You will learn to manage customer bookings, use TOPS and SharePoint, and develop confidence with transport and communication technologies. A supportive team environment and structured learning await.

Qualifications

• No previous transport or administration experience is required.
• Apprenticeship training will be provided.

Responsibilities

• Assist with managing customer bookings from booking to invoicing.
• Communicate with customers by telephone, email and digital platforms to confirm details.
• Enter bookings using TOPS and other software and keep information up to date.
• Support setup and maintenance of new customer accounts and records.
• Handle enquiries and provide updates to customers as needed.

Skills

Positive attitude

Willingness to learn

Interest in transport/logistics

Good communication

Attention to detail

Teamwork

Computer literacy

Tools

TOPS (transport management system)

SharePoint

Falcon

Microsoft Office

Outlook

Excel

Job description

Looking to start your career in transport and logistics?

A&D Logistics is looking for an enthusiastic and reliable apprentice to join our busy traffic office. This role would suit a school or college leaver, or someone looking to begin a career in transport administration.

No previous transport or administration experience is required. We will provide training and support to help you build your confidence, develop practical office skills and learn how a transport operation works.

Working alongside our experienced team, you will learn how to manage customer bookings and ensure jobs have the information needed to run efficiently, from booking through to invoicing.

With training and support, you will:

• Communicate with customers by telephone, email and digital communication platforms to confirm collection and delivery addresses, loading and unloading times, and equipment requirements.

• Accurately enter and manage job bookings using our transport management system (TOPS) and other business software.

• Use digital scheduling and diary management tool to check bookings and ensure all job information is complete, accurate and up to date.

• Review booking records and proactively follow up with customers and colleagues to obtain any missing information before scheduled job dates.

• Use SharePoint and Falcon to securely store, organise and access customer, booking and operational documentation.

• Assist with calculating and communicating cancellation fees, waiting time charges and additional service costs using company systems and templates.

• Support the setup and maintenance of new customer accounts, ensuring information is recorded correctly within internal databases.

• Handle customer enquiries and provide updates using telephone systems, email and customer portals.

• Monitor booking and operational information, escalating missing details, service delays or customer concerns to the transport planning team.

• Use Microsoft Office applications, including Outlook, Word and Excel, alongside document management systems to support day-to-day office activities.

• Support the office with digital filing, document scanning, data entry and other general duties.

• Learn and follow company policies, procedures, data protection requirements and incident reporting processes, maintaining accurate records through company systems.

• Develop confidence using a range of transport and communication technologies to support efficient business operations.

What we are looking for:

• A positive attitude and willingness to learn.

• An interest in transport, logistics or office administration.

• Good communication skills and a polite, helpful approach.

• Attention to detail and a willingness to check your work.

• Computer literacy is preferred, particularly familiarity with Microsoft Outlook and Excel, although training will be provided.

• Good timekeeping, reliability and organisation.

• Ability to work as part of a team and follow instructions.

• Commitment to completing the training and learning requirements of the apprenticeship.

Working hours: 9am-5pm, Monday to Friday.

Benefits:

• Practical training and support from an experienced team.

• Time and support to complete the learning requirements of your apprenticeship.

• Opportunities to develop your skills and build a career in transport and logistics.

• 33 days’ annual leave per year.

• Company pension scheme.

• On-site parking.

• A supportive and collaborative working environment.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.