Digital Service Advisor | Career Growth & Great Pay

Williams Motor Co (Holdings) Ltd; Manchester; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Monthly performance bonus

Career development plan

Manufacturer training & certification

Generous annual leave

Job summary

Williams Motor Group is seeking a proactive Service Advisor in Manchester to be the trusted link between customers and the workshop. The role focuses on delivering great service through modern digital systems, setting clear expectations, and maintaining open communication throughout each visit.

With a 41-hour week, a 1-in-4 Saturday rota, and performance-based earnings, you can progress through a structured pathway while enjoying generous benefits and a supportive team environment.

Qualifications

• Previous experience as a Service Advisor or within a customer-facing automotive role is desirable
• Strong communication and customer service skills
• A professional and positive approach with the ability to build rapport quickly
• Excellent organisation skills and attention to detail
• Ability to work well within a busy team environment
• A genuine passion for delivering outstanding customer experiences
• Full UK Driving Licence required

Responsibilities

• Acting as the main point of contact for service and repair customers
• Welcoming customers and setting clear expectations for their visit
• Managing bookings, vehicle check-ins and customer updates throughout the day
• Supporting customers using our digital check-in and self-service key drop-off systems
• Explaining recommended work clearly and professionally
• Liaising closely with the workshop team to ensure vehicles are completed on time

Job description

Williams Motor Group is seeking a proactive Service Advisor in Manchester to be the trusted link between customers and the workshop. The role focuses on delivering great service through modern digital systems, setting clear expectations, and maintaining open communication throughout each visit.

With a 41-hour week, a 1-in-4 Saturday rota, and performance-based earnings, you can progress through a structured pathway while enjoying generous benefits and a supportive team environment.