Senior Service Advisor

Williams Group; Bolton; In loco; GBP 31.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff car options

Staff discounts

Annual leave 30 days

Referral bonus

Healthcare

EAP

Wellbeing courses

Pension & life assurance

Rewards schemes

Summer event

Christmas party

Descrizione del lavoro

Williams Motor Group in Bolton is seeking a Senior Service Advisor to combine outstanding customer service with leadership responsibilities within the Aftersales team. You will manage your own customers while guiding junior advisors and helping the workshop to coordinate repairs and communications.

The role is full-time, averaging 41 hours across five days with one Saturday in four. It offers a competitive £34,000 base salary plus performance bonus, opportunities for progression, and a benefits

Competenze

• Previous experience as a Service Advisor within the automotive industry.
• Ability to support and lead other team members.
• Excellent communication and customer service skills.
• Full UK Driving Licence.

Mansioni

• Lead and support the Service Advisor team to maintain high standards.
• Manage your own customers and handle complex jobs.
• Greet customers, confirm service requirements, and set collection times.
• Keep customers informed and obtain approvals for extra work.
• Coordinate activity with the workshop to ensure a smooth experience.
• Prepare repair orders and update internal systems.
• Produce accurate invoices and charge correctly for labour, parts and fluids.
• Resolve service and quality concerns quickly and professionally.
• Support department growth through excellent customer advice and follow-up.

Conoscenze

Customer service

Team leadership

Communication

Organisation

Driving licence

Descrizione del lavoro

£34,000 basic salary | Average 41-hour week | 1-in-4 Saturdays

Join Williams Motor Group and take the next step in your aftersales career as a Senior Service Advisor, combining exceptional customer service with the opportunity to lead, support and develop those around you.

This is an ideal opportunity for an experienced Service Advisor who is ready for more responsibility and wants to progress their career with Williams.

Earnings potential & progression

£34,000 basic salary plus performance-related bonus

As a Senior Service Advisor, you’ll take on greater responsibility within the department, supporting the Service Advisor team while continuing to manage your own customers.

This is a role where your experience, leadership and performance are recognised, with opportunities to continue developing your career within Williams.

Working pattern

This is a full-time role, averaging 41 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work-life balance.

What makes this Senior Service Advisor role different

As a Senior Service Advisor, you’ll be a key member of our Aftersales team, helping to lead the Service Advisor team and ensuring our customers continue to receive the high standards of service expected at Williams.

Alongside managing your own customers, you’ll use your experience to take ownership of more complex jobs and challenging customer situations, while supporting the wider team and helping to ensure the smooth day-to-day running of the department.

You’ll act as a trusted link between our customers and workshop, making sure communication is clear, work is coordinated effectively and every customer receives a professional and seamless experience.

What you’ll be doing as our Senior Service Advisor

• Leading and supporting the Service Advisor team, helping to maintain consistently high standards.
• Managing your own customers and taking ownership of more complex jobs and customer situations.
• Welcoming customers and agreeing their service and repair requirements, collection times and payment arrangements.
• Keeping customers informed throughout their vehicle’s journey and gaining approval for additional work.
• Working closely with the workshop team to help coordinate activity and ensure a smooth customer experience.
• Preparing accurate repair orders and ensuring internal systems are updated throughout the service process.
• Producing accurate invoices and ensuring labour, parts and fluids are correctly charged.
• Resolving service and quality concerns quickly, professionally and fairly.
• Supporting the growth of the service department through excellent customer advice and proactive follow-up.

What we’re looking for

• Previous experience as a Service Advisor within the automotive industry.
• The confidence and experience to support and lead other members of the team.
• Excellent communication and customer service skills.
• The ability to handle more complex or challenging customer situations professionally.
• Strong organisation and attention to detail.
• A positive, proactive and team-focused approach.
• The ability to work effectively within a busy Aftersales environment.
• A full UK Driving Licence.

What we offer

• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave-30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long‑term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why Williams Motor Group

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.