Service Advisor

Williams Motor Group; Urmston; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Monthly performance bonus

Career development plan

Staff discounts

30 days paid holiday

35 days after service

£1,000 referral bonus

Medicash healthcare

Employee Assistance Programme (EAP)

Pension scheme

Life assurance

Wellbeing support

Job summary

Williams Motor Group is seeking a Service Advisor to join a modern, customer-focused team. The role offers a 41-hour week, with 1 in 4 Saturdays, and strong earnings potential with an OTE of £34,300–£37,050, rising for top performers.

You will be the main contact for service and repair customers, coordinate bookings and updates, and work closely with the workshop to keep customers informed and confident throughout their visit.

Qualifications

• Experience as Service Advisor or customer-facing automotive role.
• Full UK Driving Licence required.

Responsibilities

• Acting as the main point of contact for service and repair customers
• Welcoming customers and setting clear expectations for their visit
• Managing bookings, vehicle check-ins and customer updates throughout the day
• Supporting customers using our digital check-in and self-service key drop-off systems
• Explaining recommended work clearly and professionally
• Liaising closely with the workshop team to ensure vehicles are completed on time

Skills

Communication

Customer service

Teamwork

Driving licence

Job description

Service Advisor- Williams Motor Group

Average 41‑hour week | 1‑in‑4 Saturdays | OTE £34,300-£37,050

Join Williams Motor Group and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work‑life balance genuinely come together.

This is not a traditional Service Advisor role. We’ve moved with the times.

Earnings potential & progression

We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role.

Our top Service Advisors earn in the region of £40,000!

Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‑related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.

Working pattern

This is a full‑time role, averaging 41 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‑life balance.

What Makes This Service Advisor Role Different

Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience.

You’ll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit.

This is an ideal role for someone who enjoys working with people, thrives in a fast‑paced environment and wants to build a long‑term career, not just do a job.

What You’ll Be Doing As Our Service Advisor

• Acting as the main point of contact for service and repair customers
• Welcoming customers and setting clear expectations for their visit
• Managing bookings, vehicle check‑ins and customer updates throughout the day
• Supporting customers using our digital check‑in and self‑service key drop‑off systems
• Explaining recommended work clearly and professionally
• Liaising closely with the workshop team to ensure vehicles are completed on time

What We’re Looking For

• Previous experience as a Service Advisor or within a customer‑facing automotive role is desirable
• Strong communication and customer service skills
• A professional and positive approach with the ability to build rapport quickly
• Excellent organisation skills and attention to detail
• Ability to work well within a busy team environment
• A genuine passion for delivering outstanding customer experiences
• Full UK Driving Licence required

What We Offer

• Monthly performance bonus, with on‑target earnings of £4,800 per year - earn even more for great performance
• Career development plan, including full manufacturer training and certification
• Structured working hours, averaging a 41‑hour week with Saturday mornings on a 1‑in‑4 rota
• Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long‑term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy delivering great customer service and want to work in a forward‑thinking, premium automotive business, we’d love to hear from you.