Digital Performance Analyst

CBSbutler Holdings Limited trading as CBSbutler; Telford; Hybrid; GBP 65,000 - 77,000; Full time

Benefits offered by this job

Hybrid on-site schedule (2-3 days)

Security clearance required

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking an experienced Digital Performance Analyst to join a high-profile digital project in Telford. This contract role is hybrid (2-3 days on site) at £385 per day Inside IR35, for an initial 6 months.

You will develop performance measurement frameworks, analyse service and product performance, and translate data into actionable recommendations. You will collaborate with project teams and digital specialists to deliver meaningful outcomes.

Qualifications

• Proven experience in performance analysis, data analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks, KPIs or other evaluation methodologies.
• Strong analytical skills with the ability to interpret complex data and communicate findings.

Responsibilities

• Build performance frameworks and measurement approaches for digital services and products.
• Turn data into decisions by providing evidence-based insights for stakeholders.
• Drive continuous improvement by informing iterative design and development.
• Evaluate analytics tools with project teams against agreed frameworks.
• Champion data quality to ensure analyses are accurate and robust.
• Collaborate with analysts and researchers to understand service performance.

Skills

Performance analysis

Data analysis

Digital service analytics

KPIs and evaluation

Stakeholder engagement

Job description

Digital Performance Analyst

Rate: £385 per day, Inside IR35

Duration: 6 months rolling

Location: Telford/Hybrid (2-3 days per week on site)

Active SC security clearance is required for this role.

We're looking for an experienced Digital Performance Analyst to join a high-profile digital project, developing performance measurement frameworks, analysing service and product performance, and translating data into actionable recommendations.

This is an opportunity to influence how digital services are measured, evaluated and improved, working closely with project teams and digital specialists to deliver meaningful outcomes.

Responsibilities:

• Build performance frameworks - develop and adapt measurement approaches to assess the effectiveness, efficiency and accuracy of digital services and products.
• Turn data into decisions - analyse qualitative and quantitative data, creating compelling, evidence-based insights and recommendations for stakeholders.
• Drive continuous improvement - use performance findings to inform the iterative design and development of digital services.
• Evaluate analytics tools - work with project teams to identify, implement and validate appropriate tools against agreed performance frameworks.
• Champion data quality - ensure analysis is accurate, robust and reliable.
• Influence and collaborate - challenge thinking from a digital perspective and work alongside analytical professionals, particularly user researchers, to develop a rounded understanding of service performance.Expereince:

Expereince:

• Proven experience in performance analysis, data analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks, KPIs or other evaluation methodologies.
• Strong analytical skills, with the ability to interpret complex data and communicate clear, actionable findings.
• Experience working with both qualitative and quantitative data.
• The confidence to engage stakeholders, challenge assumptions and influence decisions.