Digital Performance Analyst

CBSbutler Holdings Limited trading as CBSbutler; Shrewsbury; Hybrid; GBP 85,000 - 95,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a Digital Performance Analyst for a high-profile digital project in the UK. The contract offers £385 per day inside IR35, with a hybrid location in Telford and 2-3 days on site. Active SC security clearance is required to work on sensitive digital services.

You will develop performance measurement frameworks, analyse mixed data, and translate findings into actionable recommendations for project teams to drive measurable improvements.

Qualifications

• Proven experience in performance analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks and KPIs.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience with qualitative and quantitative data and stakeholder engagement.

Responsibilities

• Build performance frameworks to assess digital services and products.
• Turn data into decisions with evidence-based insights for stakeholders.
• Drive continuous improvement using performance findings.
• Evaluate analytics tools with project teams against frameworks.
• Champion data quality to ensure robust analysis.
• Influence and collaborate with analysts and researchers to understand service performance.

Skills

Performance analysis

KPIs

Data interpretation

Qualitative data

Stakeholder engagement

Job description

Job title: Digital Performance Analyst

Rate: £385 per day, Inside IR35

Duration: 6 months rolling

Location: Telford/Hybrid (2-3 days per week on site)

Active SC security clearance is required for this role.

We're looking for an experienced Digital Performance Analyst to join a high-profile digital project, developing performance measurement frameworks, analysing service and product performance, and translating data into actionable recommendations.

This is an opportunity to influence how digital services are measured, evaluated and improved, working closely with project teams and digital specialists to deliver meaningful outcomes.

Responsibilities:

• Build performance frameworks - develop and adapt measurement approaches to assess the effectiveness, efficiency and accuracy of digital services and products.
• Turn data into decisions - analyse qualitative and quantitative data, creating compelling, evidence-based insights and recommendations for stakeholders.
• Drive continuous improvement - use performance findings to inform the iterative design and development of digital services.
• Evaluate analytics tools - work with project teams to identify, implement and validate appropriate tools against agreed performance frameworks.
• Champion data quality - ensure analysis is accurate, robust and reliable.
• Influence and collaborate - challenge thinking from a digital perspective and work alongside analytical professionals, particularly user researchers, to develop a rounded understanding of service performance.

Expereince:

• Proven experience in performance analysis, data analysis or digital service analytics.
• Experience developing or applying performance measurement frameworks, KPIs or other evaluation methodologies.
• Strong analytical skills, with the ability to interpret complex data and communicate clear, actionable findings.
• Experience working with both qualitative and quantitative data.
• The confidence to engage stakeholders, challenge assumptions and influence decisions.