Digital Patient Services Coordinator

Modality LLP; Walsall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave + bank holidays

Employee discounts and benefits

Employee Assistance Programme (EAP)

Career development and education paths

Flexible working options

Wellbeing support initiatives

Job summary

Modality Partnership is seeking two Patient Services Assistants (Receptionists) at Pleck Health Centre in Walsall. The role focuses on managing patient appointments, handling enquiries, and delivering a high-quality, digitally enabled patient experience.

You will work in a fast-paced, tech-enabled environment that uses digital triage and automation to support efficient, compassionate care. NHS pension, generous leave, and development opportunities are available.

Qualifications

• Adaptability and initiative to support digital patient services.
• Strong communication with patients and team.
• Comfort with using digital tools and automation.

Responsibilities

• Managing appointments and patient enquiries using digital triage and online/phone requests.
• Handling administrative tasks efficiently with IT and automation.
• Supporting the practice with flexibility, innovation and problem-solving.

Job description

Modality Partnership is seeking two Patient Services Assistants (Receptionists) at Pleck Health Centre in Walsall. The role focuses on managing patient appointments, handling enquiries, and delivering a high-quality, digitally enabled patient experience.

You will work in a fast-paced, tech-enabled environment that uses digital triage and automation to support efficient, compassionate care. NHS pension, generous leave, and development opportunities are available.