Digital Patient Services Assistant

Modality Partnership; Walsall; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave 27 days + 8 bank holidays

Employee discounts

EAP

Career development

Family-friendly policies

Flexible working

Job summary

Modality Partnership's Walsall Division is hiring two Patient Services Assistants (Receptionists) for Pleck Health Centre on a full-time basis. You will be a vital part of a digitally advanced team, handling appointments, patient enquiries, and back-office administration.

You will use digital patient triage and automation to improve the patient experience, support colleagues, and signpost to the right team.

Qualifications

• Knowledge of customer service principles and practices
• Basic medical terminology
• Reception protocols and call handling
• NHS/Clinical systems/MS Office applications
• Experience in NHS/general practice preferred but not essential
• Call-handling experience preferred but not essential

Responsibilities

• Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
• Handling administrative tasks efficiently embracing IT and innovative automation
• Supporting the practice with flexibility, innovation, and problem-solving
• Contributing as a confident and caring member of the team

Skills

Customer service

Medical terminology

Reception protocols

NHS systems

MS Office

NHS experience

Call handling

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Modality Partnership's Walsall Division is hiring two Patient Services Assistants (Receptionists) for Pleck Health Centre on a full-time basis. You will be a vital part of a digitally advanced team, handling appointments, patient enquiries, and back-office administration.

You will use digital patient triage and automation to improve the patient experience, support colleagues, and signpost to the right team.