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Digital Operations Manager

North America, LLC

Leeds

Hybrid

GBP 45,000 - 75,000

Full time

Yesterday

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Job summary

An established industry player is seeking a Digital Operations Manager to oversee the performance and security of their ecommerce platform. This role is pivotal in ensuring seamless operations, managing a dedicated team, and collaborating with various departments to enhance system efficiency. The ideal candidate will possess a strong analytical mindset, excellent leadership skills, and a deep understanding of ecommerce functions. If you're passionate about driving operational excellence in a dynamic environment, this opportunity could be your next big step.

Qualifications

Experience in delivering IT projects from inception to delivery.
Solid knowledge of interfaces between internal applications and external partners.

Responsibilities

Manage day-to-day administration of commerce systems and platforms.
Proactively monitor operational performance and report to leadership.
Collaborate with teams to ensure smooth delivery of development releases.

Skills

Analytical Thinking

Problem Solving

Team Management

Ecommerce Knowledge

Project Management

Communication Skills

Education

Degree in Information Technology or related field

Tools

CDNs

Payment Gateways

iPaaS Solutions

Customer Marketing Platforms

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The Digital Operations Manager has a team of direct reports and is responsible for the day to day running, performance, security, and up time of the ghdhair.com platform. Management of integrations to third parties from ghdhair.com also falls under their control.

Reporting into the Global Director of Digital Development & Operations, the role is hands on with the day-to-day administration of the ghdhair.com platform and related systems. Managing required vendor updates and minimising downtime where achievable, the Digital Operations Manager will manage the team to proactively monitor the operational health of ghdhair.com to ensure revenue, identify repetitive patterns and opportunities for enhancement.

You will need to foster collaborative ways of working with the wider development, ecommerce and IT teams and external providers. You must be a good communicator, be calm under pressure, understand standard ecommerce functions, have experience of systems integration with internal and 3rd party systems.

LOCATION

This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

JOB ROLE AND RESPONSIBILITIES

Execute day-to-day administration of commerce systems and related platforms
Maximise platform revenue by ensuring the order lifecycle completes uninterrupted
Identify repeating issues as candidates for development
Proactively monitor logging systems
Provide timely reporting to leadership on operational performance KPIs
Plan and execute seasonal performance testing
Support related business teams across all functions of the commerce platform
Collaborate with the Technical Delivery Manager to ensure smooth delivery of development releases and vendor specific patches
Collaborate with the Development Manager to feedback application performance issues and opportunities for improvement
Manage direct reports and ensure direct reports are accountable for their deliverables
Align with ghd performance process to ensure goals are reviewed and set with direct reports in line with ghd schedule
Review and manage direct report holiday requests as appropriate
Mentor and support the team and direct report to deliver best-in-class execution of team deliverables
Set clear goals, performance metrics, and development plans for the team
Oversee recruitment, onboarding and training of new team members
Conduct regular one-on-one meetings
Proactively manage risks and issues
Communicate regularly with senior leadership to report on progress, challenges and roadmaps
Subject matter in the operational execution of ghdhair.com

REQUIREMENTS

Analytical-thinking and problem-solving capabilities who can collaborate with the company Digital, PMO, product and business
Practical experience in successfully delivering IT projects from inception to delivery
Operational background in a multi-national, multi-channel business in a manufacturing, FMCG or similar organisation
Functional end to end experience across eCommerce, Commercial and Customer Service, with a solid understanding of B2B and B2C processes together with the financial relationships relating to each function
Experience of platforms such as CDNs, payment gateways, iPaaS solutions, customer marketing platforms, domain name systems – technologies needed to drive maximum success from the ecom platform
Solid knowledge of interfaces and interactions between core internal applications (eCommerce Platform & ERP) and external partners (EDI, web services)
Experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy
Experienced in sustaining strong working relationships with business stakeholders and the Development Team
Practical experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies
Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture
Ability to work autonomously and to plan and organise own and direct report workloads and work within challenging deadlines
Excellent leadership and team management skills with the ability to inspire and motivate direct reports

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

Collaborative – We work together to create the extraordinary.
Creative – We foster creativity & excellence to create value for our brands and business.
Courageous – We are agile, entrepreneurial & we own our future.
Connected – We stay connected and ensure we are always consumer first.
Committed – We are responsible for our impact on other & the planet.

Notice to Employment businesses/ Agencies.

ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Wholesale Luxury Goods and Jewelry, Appliances, Electrical, and Electronics Manufacturing, and Retail

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