Digital Operations Centre Manager

Gold Group; Bellshill; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Salary £55k-£60k + package

Private healthcare

Private GP consultations

20+ days leave + holidays

Life cover 2x salary

Cycle to work scheme

Employee discount programs

Job summary

Gold Group seeks a Digital Operations Centre Manager in Bellshill, Scotland. You will oversee digital service provision across BMS remote services, manage a team of engineers and subcontractors, and drive contract performance against KPIs.

The role requires a degree or equivalent electrotechnical expertise, a strong grasp of HVAC/M&E systems, and a proven track record in delivering large-scale BMS projects. A competitive package and progression opportunities are on offer.

Qualifications

• Degree level education or qualified trade in electrotechnical/remote systems.
• Experience managing self-delivered and subcontracted BMS services at large scale.
• Knowledge of HVAC, M&E systems and BMS industry practices.
• Proven ability to manage contracts and drive KPI performance.

Responsibilities

• Oversee digital service provision in the DOC.
• Day-to-day management of BMS remote service engineers and project support (~10 staff).
• Manage supplier relationships and uphold contract terms.
• Review contracts with customers and upsell services where possible.
• Ensure delivery of KPIs and SLA targets; compliance with safety and legal standards.
• Engage stakeholders and support PMO; maintain P&L between £1m-£3m.
• Travel to portfolio sites for service reviews and team meetings.

Skills

Leadership and team management

KPI management

Contract management

Communication

Client focus

P&L oversight

Stakeholder engagement

Education

Degree or electrotechnical/remote-systems trade qualification

Tools

Trend

Tridium

Siemens

BMS software/IT systems

CAFM/Facilities systems

Job description

Digital Operations Centre Manager

UK - North Lanarkshire - Bellshill

£55,000 - £60,000 + Package

Brief

Digital Operations Centre Manager needed for a large, well-known Facilities Management organisation based in Bellshill, Scotland who are looking to employ an experienced and well-rounded Digital Operations Centre Manager that takes pride in their work with an in-depth knowledge of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services.

The successful candidate would need to have the relevant qualifications i.e. Degree level education, or Qualified and experienced trade (electrotechnical/remote systems) alongside a keen interest in managing self-delivered and subcontracted BMS services on a large scale. If you have experience or exposure to Trend, Tridium, Siemens etc. that would be a plus!

Benefits

• Salary: £55,000 - £60,000 per annum
• 5% bonus
• Private Healthcare (Single use)
• Private GP consultations
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

What the role entails

Some of the main duties of the Digital Operations Centre Manager will include:

• Responsibility for digital service provision in the DOC
• Day to Day Management of BMS Remote Service Engineers, BMS Project Support and other digital/IoT services (approx. 10 persons)
• Managing specialist supplier relationships
• Regular contract reviews with customers and senior clients, upselling services where possible
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts
• BMS, IT, Software, Operational understanding and awareness
• Delivery of contract KPI's - meeting SLAs
• Management of statutory, legal, safety and contract compliance standards
• Stakeholder engagement and supporting PMO
• P&L responsibility between £1m - £3m
• Travelling to sites in the portfolio to undertake service reviews, safety visits and meet teams

What experience you need to be the successful Digital Operations Centre Manager

• Degree level education, or Qualified and experienced trade (electrotechnical/remote systems)
• Experience of managing self-delivered and subcontracted BMS services on a large scale, software, networking and Java
• Thorough working knowledge of the BMS industry and systems our teams may encounter (i.e., Trend, Tridium, Siemens etc)
• Excellent knowledge of HVAC plant and other M&E systems
• Experience within a variety of contract environments
• P&L Responsibility with a track record of success
• Strong client focus and clear, concise communication skills
• Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts in financial terms
• Ability to work collaboratively and flexibly with the team, clients, support functions and other departments to optimise service levels
• Working knowledge of CAFM/Other Systems

This really is a fantastic opportunity for a Digital Operations Centre Manager to progress their career.