Digital Merchandiser - Content & Campaigns

Virgin Media O2; Reading; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bupa healthcare

Pension

Generous holiday allowance

Birthday off

Electric vehicle lease (EV)”

Cycle to Work scheme

Dental insurance

Discounts on broadband, TV and mobile

Virgin Family platform

Job summary

Virgin Media O₂ is seeking a Merchandising Executive to shape the online experience for millions of customers. You will manage and optimise content across O₂’s digital estate, ensuring accuracy and engagement while coordinating with copywriters, designers and UX specialists to deliver high‑quality experiences.

You’ll work with stakeholders to drive improvements in engagement and conversion, seeking efficiencies and smoother processes across the online customer journey.

Qualifications

• Experience managing content or digital production through a CMS.
• Strong attention to detail and excellent organisational skills.
• Strong written and verbal communication skills.
• Ability to manage workloads against challenging deadlines and timescales.
• Experience working collaboratively with a range of stakeholders.

Responsibilities

• Manage and optimise website content through the CMS.
• Support the delivery of engaging campaigns.
• Collaborate with copywriters, designers and UX specialists to ensure content quality.
• Continuously seek ways to improve processes and the online customer journey.

Skills

CMS management

Attention to detail

Written and verbal communication

Stakeholder management

Organisation

Tools

CMS

Web analytics tools

Job description

Virgin Media O₂ is seeking a Merchandising Executive to shape the online experience for millions of customers. You will manage and optimise content across O₂’s digital estate, ensuring accuracy and engagement while coordinating with copywriters, designers and UX specialists to deliver high‑quality experiences.

You’ll work with stakeholders to drive improvements in engagement and conversion, seeking efficiencies and smoother processes across the online customer journey.