Merchandising Executive

Virgin Media O2; Reading; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bupa healthcare

Pension

Generous holiday allowance

Birthday off

Electric vehicle lease (EV)”

Cycle to Work scheme

Dental insurance

Discounts on broadband, TV and mobile

Virgin Family platform

Job summary

Virgin Media O₂ is seeking a Merchandising Executive to shape the online experience for millions of customers. You will manage and optimise content across O₂’s digital estate, ensuring accuracy and engagement while coordinating with copywriters, designers and UX specialists to deliver high‑quality experiences.

You’ll work with stakeholders to drive improvements in engagement and conversion, seeking efficiencies and smoother processes across the online customer journey.

Qualifications

• Experience managing content or digital production through a CMS.
• Strong attention to detail and excellent organisational skills.
• Strong written and verbal communication skills.
• Ability to manage workloads against challenging deadlines and timescales.
• Experience working collaboratively with a range of stakeholders.

Responsibilities

• Manage and optimise website content through the CMS.
• Support the delivery of engaging campaigns.
• Collaborate with copywriters, designers and UX specialists to ensure content quality.
• Continuously seek ways to improve processes and the online customer journey.

Skills

CMS management

Attention to detail

Written and verbal communication

Stakeholder management

Organisation

Tools

CMS

Web analytics tools

Job description

Join O2 as a Merchandising Executive and play a key role in shaping the online experience for millions of customers. Working within our Online team, you’ll help bring products, propositions and campaigns to life across O2’s digital estate, ensuring content is engaging, accurate and aligned to customer needs. This is an exciting opportunity for someone who enjoys combining creativity, organisation and attention to detail to deliver meaningful digital experiences.

Working closely with stakeholders across the business, you’ll manage and optimise website content through our CMS, support the delivery of engaging campaigns and help drive improvements in customer engagement and conversion. You’ll collaborate with copywriters, designers and UX specialists to ensure content is delivered to a high standard, while continuously looking for ways to improve processes, efficiency and the overall online customer journey.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

The must haves

• Experience managing content or digital production through a content management system (CMS)
• Strong attention to detail and excellent organisational skills
• Strong written and verbal communication skills
• Ability to manage workloads against challenging deadlines and timescales
• Experience working collaboratively with a range of stakeholders

The other stuff we are looking for

• Familiarity with web analytics and reporting tools
• Experience supporting website optimisation and digital content performance
• Creative problem-solving skills
• Ability to adapt communication style to different audiences and products
• Experience managing multiple projects or priorities simultaneously

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

What’s in it for you

• You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.
• And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
• You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later.