Digital Marketing Account Manager

Add People; Stretford; Presencial; GBP 25 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare scheme

Contributory pension

30 days holiday (plus BHs)

Cycle to work scheme

Social events and incentives

LGBTQ+ friendly workplace

Age-inclusive

Resumo da oferta

Add People seeks an experienced Local SEO Account Manager to oversee a high-volume, client-facing portfolio for SME clients in a fast-paced environment. You’ll manage relationships, report on campaign performance and work with Local SEO specialists to drive results while expanding your digital marketing knowledge.

We value strong communication, organisation and a proven track record in account management or customer service, with opportunities to upsell and grow client success within a

Qualificações

• Experience in account management, customer service or a similar client-facing role.
• Excellent communicator handling high-volume client interactions.
• Strong relationship-building and organisational skills.
• Commercial awareness and ability to spot opportunities.
• Desirable: digital marketing or SEO experience.

Responsabilidades

• Managing a high-volume portfolio of client relationships.
• Communicating regularly with clients across phone, video and email.
• Building strong, long-term relationships and managing client expectations.
• Reporting on campaign performance and explaining results clearly.
• Recommending changes and improvements to campaigns.
• Working closely with our Local SEO specialists to support client performance.
• Identifying opportunities to improve clients' wider digital marketing presence.
• Introducing additional services where they could benefit the clients' business.

Conhecimentos

Account management experience

Customer service experience

Confident communicator

Relationship building

Highly organised

Resilient and adaptable

Commercial awareness

SEO/digital marketing interest

Descrição da oferta de emprego

Local SEO Account Manager

SEO Customer Service - Altrincham - 37.5 hours

Salary: £25,000-£27,000

Are you an experienced communicator who thrives in a fast-paced, client-facing environment?

We're looking for an experienced Account Manager/Customer Service professional to join our Local SEO Team, managing relationships across a varied portfolio of SME clients.

This is a high-volume, communication-led role where you'll spend much of your day speaking with clients, building relationships, managing expectations and discussing campaign performance.

You'll have the opportunity to develop your SEO and digital marketing knowledge, but we're primarily looking for someone who has already established themselves within a customer service, account management or client-facing role and knows how to deliver an excellent customer experience.

What to expect as a Digital Marketing Account Manager?

You'll manage the overall client experience on behalf of Add People, acting as a key point of contact for your portfolio.

You'll be responsible for:

• Managing a high-volume portfolio of client relationships
• Communicating regularly with clients across phone, video and email
• Building strong, long-term relationships and managing client expectations
• Reporting on campaign performance and explaining results clearly
• Recommending changes and improvements to campaigns
• Working closely with our Local SEO specialists to support client performance
• Identifying opportunities to improve clients' wider digital marketing presence
• Introducing additional services where they could benefit the clients' business

Required Skills:

• Proven experience in Account Management, Customer Service or a similar client-facing role
• Confident communicator - comfortable speaking with a high volume of clients
• Relationship focused - able to build rapport and trust quickly
• Highly organised - confident managing multiple clients and priorities
• Resilient and adaptable - comfortable handling challenging conversations
• Commercially aware - able to understand client needs and spot opportunities

Desired Skills:

• Digital marketing or SEO experience
• Experience managing a portfolio of clients
• Upselling or cross-selling experience

Who are Add People?

Add People are built to serve small to medium-sized businesses. There are 6 million in the UK, accounting for 60% of the employment of the nation, and we've been serving them since 2002.

With a team of over 200 digital marketing professionals and 4,000 clients around the world, it's our aim to help small businesses thrive.

We're a Google Partner, Microsoft Elite Channel Partner and Facebook Marketing Partner and have been awarded Investors In People (IIP) Platinum.

Why work for Add People?

• Sociable working hours
• Healthcare scheme
• Contributory pension
• 30 days holiday which increases with service (including Bank Holidays)
• Cycle to work scheme
• Subsidised social events
• Regular incentives and rewards
• LGBTQ+ friendly workplace
• Age-inclusive
• Investors In People (IIP) Platinum