Digital Marketing Account Manager

Add-People; Altrincham; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

Add-People in Altrincham is seeking an experienced Digital Marketing Account Manager to deliver an outstanding customer experience for a varied SME portfolio. The role is client-facing, high-volume, and focuses on relationships and campaign performance.

You will liaise with Local SEO specialists, report results, and propose optimisations to improve digital marketing presence. The ideal candidate has prior customer service or account management experience.

Qualifikationen

• Experience in customer service or account management roles.
• Able to manage a high-volume client portfolio and communicate clearly.
• Willingness to learn SEO and digital marketing basics.

Aufgaben

• Manage a high-volume portfolio of client relationships.
• Communicate regularly with clients via phone, video and email.
• Build strong, long-term relationships and manage client expectations.
• Report on campaign performance and explain results clearly.
• Recommend changes and improvements to campaigns.
• Collaborate with Local SEO specialists to support client performance.
• Identify opportunities to improve clients' wider digital marketing presence.

Kenntnisse

Excellent communication

Account management

Client relationship management

Campaign reporting

SEO knowledge (beneficial)

Jobbeschreibung

SEO Customer Service – Altrincham – 37.5 hours

Are you an experienced communicator who thrives in a fast-paced, client-facing environment?

We're looking for an experienced Account Manager/Customer Service professional to join our Local SEO Team, managing relationships across a varied portfolio of SME clients.

This is a high-volume, communication-led role where you'll spend much of your day speaking with clients, building relationships, managing expectations and discussing campaign performance.

You'll have the opportunity to develop your SEO and digital marketing knowledge, but we're primarily looking for someone who has already established themselves within a customer service, account management or client-facing role and knows how to deliver an excellent customer experience.

What to expect as a Digital Marketing Account Manager?

You'll manage the overall client experience on behalf of Add People, acting as a key point of contact for your portfolio.

You'll be responsible for:

• Managing a high-volume portfolio of client relationships
• Communicating regularly with clients across phone, video and email
• Building strong, long-term relationships and managing client expectations
• Reporting on campaign performance and explaining results clearly
• Recommending changes and improvements to campaigns
• Working closely with our Local SEO specialists to support client performance
• Identifying opportunities to improve clients' wider digital marketing presence